[Resolved]  Country Holidays Inn & Suites — issues while booking a room

I am a member of country holidays inn & suites and my membership no. Is chisph772322, which i took in the year 2017 for 10 years by providing my whole family details (At that time my kids are aged 11 and 6 respectively). While taking the membership, i was promised that i will be provided a family suite which can accommodate my whole family (Myself, spouse and 2 kids). When i received the membership details, it was informed in the document that i am allowed to have a room with 2 adults + 2 kids of less than 6 years old. As the conditions specified in the membership card are different from what promised to me, i called mr. Deepak (The one who sold me this membership to me in panchkula), he informed me that they will provide an extra bed for my kid who is more than 6 years old. But every time i am writing more than 20 to 30 emails to get the room confirmed. I don't understand that why these people are not understanding a simple logic that my kids will never remain 6 years old for the next 10 years and the information provided by them at the time of issuing a membership has no meaning when they promised that they will provide a family room for my family without any conditions. Obviously for the next remaining 8 years my kids are dependent on me and so they will travel with me on my holiday trips (And obviously their age will also change). It is becoming a big headache for me every year whenever i am planning a holiday with country holidays inn and suites as the booking is not simple and hassle free.
I completely regret my decision of becoming a member of country holidays inn & suites. I appreciate if you can resolve the issue for once and all.
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Sep 22, 2019
Complaint marked as Resolved 
After numerous calls CHIS agreed with the following modification to my membership: This is to suffuse you that after degradation of your membership from 10 years to 5 years & upgradation of your membership category from T-1 to T-2 the 5 years membership is only valid for Domestic holidays and in T-2 category the entitled of membership will be to 4 Adults & 2 kids below 6 years at the same time 5th adult can be accommodated in the same room with extra bedding charges applicable which is at present 1000+GST and the AMC will be applicable over 6N/7D will be 10, 500+GST. Point NO. 22 is eligible for T-1 category members in T-2 category 2 (Standard ) rooms will be provided. The membership of yours is valid till 5 years from the date of the joining in the same time frame the membership nights & bonus weeks need to be used no extension will be provided. As the membership is valid for 5 years in the same only Domestic holidays can be provided in listed properties also we try to provide the booking through our corporate portal too if the availabilities are not there in tie-up properties to avoid any fuss to our privileged member's As we have already discussed that's and standard agreement for all of our member's that is why in the agreement it is not mentioned that you are eligible to use 4 weeks as per (6N/7D)+2 Bonus weeks(6N/7D)+1 nights from your pending week. the membership is valid for 5 years from the date of joining in the given time frame we would request you to please use your holidays to avoid any impediment. Even though I am not completely satisfied with this arrangement, I do not want to waste my time further in this case. So I compromised with what CHIS promised. Hope they will provide service without troubling further.
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
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