Sep 22, 2019
Complaint marked as Resolved After numerous calls CHIS agreed with the following modification to my membership:
This is to suffuse you that after degradation of your membership from 10 years to 5 years & upgradation of your membership category from T-1 to T-2 the 5 years membership is only valid for Domestic holidays and in T-2 category the entitled of membership will be to 4 Adults & 2 kids below 6 years at the same time 5th adult can be accommodated in the same room with extra bedding charges applicable which is at present 1000+GST and the AMC will be applicable over 6N/7D will be 10, 500+GST.
Point NO. 22 is eligible for T-1 category members in T-2 category 2 (Standard ) rooms will be provided.
The membership of yours is valid till 5 years from the date of the joining in the same time frame the membership nights & bonus weeks need to be used no extension will be provided.
As the membership is valid for 5 years in the same only Domestic holidays can be provided in listed properties also we try to provide the booking through our corporate portal too if the availabilities are not there in tie-up properties to avoid any fuss to our privileged member's
As we have already discussed that's and standard agreement for all of our member's that is why in the agreement it is not mentioned that you are eligible to use 4 weeks as per (6N/7D)+2 Bonus weeks(6N/7D)+1 nights from your pending week.
the membership is valid for 5 years from the date of joining in the given time frame we would request you to please use your holidays to avoid any impediment.
Even though I am not completely satisfied with this arrangement, I do not want to waste my time further in this case. So I compromised with what CHIS promised. Hope they will provide service without troubling further.
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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