Country Holidays Inn & Suites — membership cancellation and refund - fraud and scam

Address:

2045/1 Second floor, Street No 6, Chuna Mandi, Paharganj, New Delhi, Delhi, 110055

I amanpreet singh sehgal membership number chispt773029, purchased a package worth rs. 70, 000 from ‘country holidays inn & suits’ also referred as ‘chis’ on 29 dec 2017.in which the company offered 42 nights and complimentary 5 nights package. During the presentation me and my wife were shown 4-5 star hotels and properties but during booking only 2-3 star hotels are being shown. Immediately after this, i asked for a refund on 17 jan 2018 but they denied and on verbal communication they lured me to not cancel the subscription and to try their premium service for once.
So i tried to do my first complementary booking on 17 jan 2019. To which i was given a negative response that the complementary offer was only valid for 1 year. I stated that there is no such condition mentioned on the voucher, to which they agreed and replied that they can do the booking but for given hotels only. With multiple harassment and arguments, i agreed to stay in one of their choices. But later they again denied that they cannot offer 2 nights in one hotel. During my agreement signing, i have asked specifically about this to chis sales team that i will book 2 or 3 rooms for my holidays as i always prefer to go on vacations with my family and the sales team agreed and told me that i could book more rooms on a single day but later they were approving as a special case (Nothing mentioned in the written agreement)


 the company never agrees and keep on harassing by imposing several terms and conditions which are not mentioned in their agreement nor have been verbally stated to me during the agreement signing. I tried to make a single booking for more than 20 days and have been harassed multiple times with series of arguments. Also every time i connect with customer care, i was told to get a callback with a resolution either from the callee or from a senior representative. No call has been received till date. 


The above points clearly signifies that chis is a big scam and will harass you in many ways since the beginning of the booking and will speak on their own terms regardless of anything mentioned in the agreement. I hadn’t done a single booking from the chis till date and was trying to cooperate and compromise in many ways but looks like they are trying to harass me in all way possible.


i had been harassed and mentally disturbed to such a level that i finally sent chis a formal notice of refund on 9 feb 2019. To which they replied that they are discussing the matter with their team and will get back. But they never came back till date.

Attached all the email proof of their scam, i dont want a service with such a poor and unethical treatment and harassment.