| Address: | Country Holidays Inn & Suites Pvt. Ltd. 3rd Floor, A- Block, A-37 Sector 63 Noida-201301 (U.P) India |
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Dear sir,
I want to share my grief through this mail regarding CHIS service (Single booking provided till 4th year, Plan will expire in next year).
User id - id - 773739
Myself deepak sharma & anju sharma (Wife) has purchased country holiday inn & suites membership CHISBH773927 in 80000/-. 31-mar-2018.
We have paid all amounts during inception by mutually agreed terms & condition that we can utilize all 6 nights with 6 family /1night each.
While going for booking,
1. Chis team pressurizing & blackmailing for accepting their unnecessary conditions / policies which are not declared while signed the agreement.
When we had denied, they said that - they can't proceed for booking. Mail screen shot attached.
4th year is going on & single booking is provided till now ( plan will expired in 5th year).
2. Pressurizing for remove these complaints before request for bookings on mails and whats app. Screen shot attached.
3. Since starting with chis, we’re suffering lots while going for bookings, why we'll wait for our bookings when we've paid money to them in advance, chis is taking 5-6 months for booking. Mail screen shot attached. In present mail, its 4th chance/Request this month for that they are not providing booking.
4. Now, the company is regularly decline for book more than 1 room at one time.
5. Non-availability of rooms on desired date.
6. I am struggling for room booking since inception of my membership.
Fourth year continuing & i have used only single membership night due to non availability of rooms for my family.
7. Barrier of booking at peak time - its totally commitment failure from CHIS side because it was clearly told by their representative that there is no limit for peak on/off time in chis membership.
8. Denying for complimentary breakfast.
Why we'll always follow their terms which were not discussed during purchasing of this plan.
Chis sales team - selling products by wrong commitments (Mr. Nadeem was our sales representative)
Chis reservation team - never accepting bookings on time and asking for accept their unwanted conditions (Mr. Ananad debey is booking representative)
Pls. Block this company as a fraud because we don't want that this situation will repeat again with others, money waste, time waste and totally mentally harassment.
Sir, your support is required to escape from these types of organisation.
Request you to please take hard action against CHIS either to provide my money back or service as per agreed terms & condition during purchasing of this plan.
Regards
Deepak sharma
[protected]
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