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OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
[Resolved] Country Holidays Inn & Suites — Not getting booking for stay after multiple emails since 7th Dec
My membership no. 779508. I bought the membership I'm 2019. Till now I have availed only 7 days 6 nights offer. Due to pandemic I couldn't book till 2021. I availed 6 nights 7 days in 2021. This year in 2022, I somehow got one night complimentary booked. But this year 6 nights 7 days are still pending. I have written multiple emails since 7th Nov to book a hotel..First they mailed me back Manesar, gurgaon location is not active. Then I asked for Jim corbett or agra. They gave reply for hotel atulya in agra. I asked for multiple dates . They said location is active . You need to book for after 15 days. I tried asking for 3rd 4th Dec. That's booked. 16 to 18th Dec that'd booked. 9th to 11 th Dec thats booked. So now I have mailed them to reply on available dates for hotel atulya taj and I m still awaiting the reply since 28th Nov. Very difficult to book hotel through email. They give reply after 5 days. Then again we email for booking.
Very bad services and I will never recommend Country holiday Inn and suites to anyone.
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Dec 3, 2022Complaint marked as Resolved
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Country Holidays Inn & Suites customer support has been notified about the posted complaint.