[Resolved]  Country Holidays Inn & Suites — not getting refund even after confirmation on mail from chis.

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I posted the below complaint on this site in the month of jan'19:-

I and my wife were called for an offer by chis, garden galleria, noida.

We were explained about the offer by sales staff. We chose to go with chis domestic holidays package which is applicable for 5 years and we were looking forward to upgrade to international holidays package if we find the experience & services, impressive & at par with the made commitments. It was informed to us that the cost of domestic holidays package shall be rs. 75000/-, all inclusive, for which we made the payment of entire amount (Invoice dated 30th dec'2018: "chis-nd783206" & "chis-nd783207", against payment of rs. 20, 000/- & rs. 55000/-, respectively).

However, when i received the confirmation call on my registered mobile number yesterday, the 31st dec'2018, i was informed that there shall be additional fee of rs. 8500/- every year, for next five years, under the header amc., which was not informed to us at the time when we availed the mentioned offer and made the payment of rs. 75000/-.

Later, when we checked for this amc with sales staff, he confirmed that they informed us of this amc, as far as he remembered.

Due to this incident, we have lost complete faith and confidence in chis & its services, and have decided not to joint this offer, or any other in future as well.

You are requested to immediately process the reversal of payment made by us, that is rs. 75000/-

This is for your advance information, we have not used any services, holidays or movie coupons, provided by chis. You may please check the same at your end as well and expedite the refund of our payment, without any delay.

After many follow ups, i received the below mail from chis:
From: country holidays
Date: 2 february 2019 at 10:38:54 am ist
To: vinayak hoogan
Subject: re: chis offer rejection - chisnd775474
Dear sir,
Greetings for the day..!!!
As per your request for your cancellation of your chis membership, the matter has been resolved at our end and the whole consideration would be reversed within 45 working days in which saturday and sunday are not included.
Also note that the payment may reverse from the same account from which the same was received. As according to us rs. 55000/ were received from the account of bhawana arora and beneficiary name is require for the payment made of rs. 20000/-.
Kindly confirm the exact account name for preparing the cheque.

I replied to above mail with relevant details. And immediately i started getting calls from chis, requesting me to mark the complain as resolved.

However, 45 days completed on 5th april'19 and i have been following up with mr. Rahul arora of chis, but i'm not getting any response nor my payment refund.