| Address: | OBS TOWER 3rd Floor, A- Block, A-37 Sector 63 Noida-201301 (U.P) India , 201301 |
Hello
The chis company has indulged in fraud and made several false promises to induce us to part with our hard earned money. I briefly submit the case.
I filled one coupon in the saket city mall on the insistence of one salesperson that there would be a lottery and we could be selected for some gift.
After some time we got a call from another salesperson that we have been selected for free visit abroad or in india. When we reached there we found that it was the chis company which wanted us to purchase membership. Since we were not interested we wrote that we did not want to be member and did not want to commit for 10 years. We got up and told him so.
Then the senior salesman told us that we could avail 14 days in year in one go and seven days separately in that year thus, we could complete in 3 or 4 years the quota of 70 days. He also told us that we could stay at 5 star hotels of our choice. Only we have to indicate our choice of five star hotel. He showed us the company’s links with several aggregators dealing with hospitality on he board. It included booking.com which we are using otherwise. He also stated that we would get better rates than what are given by bookin.com. We agreed to make the payment of rs 152500/- on the above conditions.
When we received the acknowledgement we shocked to see that there was annual charges of rs 7, 000/ plus gst. What shocked us that it mentioned only 6 nights would be available in one year. We told the sales representative who sent a message on whatsapp that we could stay for 14 days plus 7 days in a year as promised and he would get the necessary amendments made in the letter. So far no authorised letter has been sent. This was the first false promise made by the company.
When we did not get the card which was supposed to allow us to avail the free coupon and our membership privilege, we went to the office in the mgf mall. We were shocked to see that the people in the office were not willing to talk with us. However when we told them that we did not get the card which is essential to book a room, they said that we could write to customer care. This reflected poorly of the company’s hospitality. I pointed it out the customer care.
After we got the card one moth and 10 days later, we asked them to book two rooms [one from the gift voucher and other from my quota of 70 days] at the amari pattaya, north (Thailand, five star hotel). They informed that there was no accommodation available there and they offered the names of three hotels which were not five star. We agreed but later they told us that we can get accommodation at attari nova suites (Not five star) and added that “we can provide you booking for 2 rooms 4 adults 1st room will be from your complimentary offer and 2nd room will be from your membership. 6 nights will be deducted from your membership holidays for 4 nights in pattaya for 2nd room.” this was never told to us and was added afterwards stating that this the company decision. This was another mischief played by them to cheat us.
Today i saw that in the amari north hotel the accommodation was available. This lie was deliberately told to us with the mala fide intent to coerce us to accept a lower category hotel accommodation under the belief that accommodation in the five star hotel was not available.
Since we had made the plans to visit, we agreed to that under coercion. Further they asked me to pay the annual charges (Rs 8260/) and separately for the breakfast (Rs. 7824.00). I promptly paid on the 6th september morning and requested them to send the confirmation for the reservation so that i can apply for visa and purchase air tickets. I told them that as air ticket’s fare would increase as we approach the date, please send me the reservation slip at the earliest.
So far 17 days have passed by and 12 days after making payment i have not received the confirmation. They did not even respond to my mails for the last couple of days. This is against the all kinds of norms. After i sent e mail on the 17th september 2019 to not to process now as i am not interested in remaining the member of this company which could not get us reservation slip after the lapse of 17 days and they had stopped responding to my e mails. I sent them a notice for cancelling my membership and our money. At this they sent a mail saying that now they are sending the details to hotel. I have again reiterated that now i am not interested in having any links with a fraud company which deliberately tried to cheat us.
After making payment and not getting the reservation slip has caused mental tension and extreme anxiety. For old people like us this is not good.
The agreements sent to us is one sided violating the indian law of contract. They have also gave false information and not provided the slip even after 17 days of request. There is no provision for punishment for not fulfilling the service promised. This is another evidence of their evil intent to cheat the customers like us.
The website is gives the following details which are not matching with their promises or reflected in the office board.
Only 67 hotels at 35 locations are listed under chis-associated category. Only 50 hotels in 12 countries are listed on chis-internal-exchange page (Excluding domestic hotels). Only 117 all hotels are available on both pages. This is intended to cheat customers.
In essence, first the company gave false promises that accommodation in five star hotels of choice would ne arranged. They projected on the board that they had links with 5000 properties and booking.com was one of them. They gave misinformation and false promises with you view to induce us to part with our hard earned money. This falls under the unfair trade practices.
Secondly, after we approached them for five star hotel they misleading information that accommodation was not available and coerced us to accept inferior accommodation. The company has not kept its promise.
Third, they introduced a new policy that they would charge for 6 days even when we were going to stay for four days. We were not informed about it earlier. This cannot be justified on any reasonable logic. This was an arbitrary action.
Fourth, they made us to pay rs 8260/ as annual charges and extra payment for breakfast. However, even after 17 days they have not provided the reservation slip even at the inferior hotel. All these are not selling strategies but down right cheating. This also falls under the non-fulfilment of its responsibilities and the poor customer service.
Fifthly, the contract is one sided. There is no caluse for imposing penalty for not providing the service. This goes against the contract laws.
I cannot remain member of this company which is only interested in extorting money and not providing the service for which i became its member. I am not interested in having links with this company which gives false information, which is highly inefficient and not doing what they are supposed to do.
I want my membership be refunded and the additional amount paid as annual fee and for breakfast. I have given notice to the company.
I have so far not availed any concession from the company.
Ref-membership no - chisdls777650 member category - member invoice no - receipt no: chisdl786710. Amount rs 152500/- + 8260 + 7284 = 168584/
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