[Resolved] Country Holidays Inn & Suites — not refunding membership amount

Roopeshk

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have taken the membership on 11 th april 2019 and till now not availed a single benefit they have given. First of all let ne tell to all of you that what they are doing is a kind of trap. I was badly pressurised by the representatives to purchase the membership. I said no and then they tild me that i can cancel the membership in next 7 days if i want. I thought it's ok and paid the fees. But i was surprised as u got they mail after paying my membership fee that amount is not refundable. So that's a big lie on there part.
Second thing is that i got confirmed of some medical emergency for which i need all my money back. Now they are refusing to refund and showing me there non refundable clause. This is cheating and i am quite frustrated and left with no option but to end my life if they don't give my money back. Please treat it on urgent basis and if any thing happens to me then these people will be responsible for that.
Thanks,
Roopesh
[protected]

Was this information helpful?

No (0)

Yes (0)

May 11, 2019

Complaint marked as Resolved

Just got the confirmation from Rahul Arora that he is going to refund my money today only if i resolve my complaint i am resolving my complaint as of now.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

Apr 19, 2019

Updated by Roopeshk Please find my WhatsApp discussion with there representative. All my concerns have one reply - will be shared with seniors and update you asap. The same response from last 8 days.
[4/16, 10:33 AM] Roopesh: This is my humble request to you to please refund my membership money now. Any further delay will only deteriorate my medical condition. My doctors suggested me to lower the stress level but i am not able to do so. In last one week my liver anzymes were elevated heavily. Pleaese try to understand
[4/16, 11:57 AM] Country Inn Customercare: Dear Sir

We have forwarded your concern to our senior. They would get back to you ASAP.
[4/16, 2:04 PM] Roopesh: Is there any possibility to get my refund today??
I have not taken any services till now. What is the cause of delay in refunding my money ?
[4/16, 2:08 PM] Roopesh: I ll share my reports to your senior. Share me his no. I am not in the position to drag it so long... Try to understand.. i need ny money back immediately. Explain me what is taking him so long...
[4/16, 2:10 PM] Roopesh: You all are saying the same thing again and again. If anything happens to me and my family who will be responsible. Try to understand...🙏🙏🙏🙏🙏😞😞😞😞😞
[4/16, 4:32 PM] Country Inn Customercare: Dear Sir

We have forwarded your concern to our senior. They would get back to you ASAP.
[4/17, 3:26 PM] Roopesh: I just got a welcome call regarding my membership that i declined. Please tell me why thus welcome call when i am proceeding for cancellation. Also i didnt get any update after sharing my reports. What is the status.
[4/18, 2:04 PM] Roopesh: Please tell me when will you initiate my refund. I have shared my reports now. What is stopping you now????
[4/18, 2:22 PM] Roopesh: Why i am not getting any reply. What do you guys want??
[4/18, 10:05 PM] Roopesh: Please find here my reports and dr prescription. As per dr the case is serious as i am suffering from bridging fibrosis which is not common. Please check my liver biopsy report for the same.
[4/18, 10:06 PM] Roopesh: Please share this to your seniors. From email there is restriction of size
[4/19, 2:10 PM] Roopesh: Please don't delay any more.
[4/19, 2:10 PM] Roopesh: I am requesting you
[4/19, 3:30 PM] Country Inn Customercare: Our team will update you as soon as possible
[4/19, 5:16 PM] Roopesh: Sorry i am losing my patience now.
[4/19, 5:18 PM] Roopesh: Don't delay it further. I need my money badly.

Verified Support

Apr 21, 2019

Country Holidays Inn & Suites Customer Care's response We advise and request you to please write to us at https://www.facebook.com/countryholidaysinnsuites and msg us through send msg tab on our facebook page.

Apr 21, 2019

Updated by Roopeshk They are inhuman. They are not concerned about my medical health even. They just want to keep money with them. Advice every person to not fall prey to these people. They are totally greedy and inhuman. They just want sone how to attack and grab your money.

Apr 21, 2019

Updated by Roopeshk I dont understand for what reason they are not refunding my money. I have not taken any services from them. Not even they have spent a single penny on me. Then for what reason they can keep my money. Is there no law in our country to throw such people behind the bar. Now i just dont want my membership refund but also the compensation equal to the membership amount as well.

Apr 21, 2019

Updated by Roopeshk Now they have stopped responding to my calls. Now they want me to stand on the gate like a dog and request for my refund. What a country.

Apr 21, 2019

Updated by Roopeshk They never resolve any complaint. What they do they ask you to first resolve the complaint and then discuss with them which never resutls in your favour.

Apr 25, 2019

Updated by Roopeshk They are not refunding my money. They are even not picking my call. These guys are real fraud
Dont ever take membership from them.

Apr 25, 2019

Updated by Roopeshk Please consumer forum request you to look into this matter. Or else i ll collapse.

May 11, 2019

Updated by Roopeshk As discussed with Rahul Arora i am hoping that he will give my cheque today itself. On his assurance i am resolving my complaint as of now.