[Resolved]  Country Holidays Inn & Suites — Pathetic service & False Promise

I have been following up with your team for many weeks now requesting refund of my amount- 80k. The reason for this request is as follows::

1. Not getting the property even at core location of New Delhi( near NDLS) and there are only remote locations available which are far fetched for my work and makes my package useless.

2. Most of the offered properties online prices are less than what is requested as part of AMC cost by hotel. 80k paid already looks completely lost by me.

3. I got a call from Hotel team after complaining last time (around 2 weeks back) and i was assured to be given best property nearest to my work. But there is no good customer service and they are rude at times when we make a request.

4. Everytime we request property they ask to share request minimum 15 days in advance. Most of the cases you may not make plan in advance of 15 days, and you have to rely on mercy of staff.

Till now, i couldn't avail even single night from 30 night package which i bought due to one or the other issues from Hotel and would strongly require refunf of my 80k amount which i deposited in 2018 to Hotel.