[Resolved] Country Holidays Inn & Suites — Problem in Booking Hotel & Wrong Promise

vishal.mbm2004

from NOIDA, Uttar Pradesh

Jan 11, 2022

Address:

noida

We are existing member of 30N package from Country inn and Suites since 2018. We have not booked any nights so far but have requested to book 2N package now. During our commitment, company told us that breakfast is not included in this package. Now when we are booking the Hotel, company is saying that you need to buy breakfast which is very costly.

We have requested team to upgrade our Hotel to 4 star (as per initial commitment and price) but they are not flexible to provide options. We feel cheated with non-transparency and staff delayed response. Can you please help us on this to avoid any wrong mouth for this brand.

My watsapp: [protected] e-mail: vishal.[protected]@gmail.com

Was this information helpful?

No (0)

Yes (1)

Jan 28, 2022

Complaint marked as Resolved

Hotel Staff Kiran have coordinated and increased the validity by 1 year, though i requested for 2 years. But based on the trust she has shown, and the assurance of providing best Hotels 4/5 stars in future seamlessly, i have agreed to resolve this ticket.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.