[Resolved]  Country Holidays Inn & Suites Pvt. Ltd. — Service denial & doing fraud completely - refund my money

Address:	Nodia
Website:	www.countryholidaysinnsuites.com

Hi,

First of all, talking about the justified reason, I am talking about the cancellation on grounds of DENIAL OF SERVICES from your end. Now answer to this point are in the below instances that you and your team did with me:
First of all, you are talking about the agreement, let me clear to you that I have accepted the welcome call from your company on terms a and condition that was given to me by your branch office from their official mail id (See attached document for this). I had rejected the welcome call on the first time when they forced me to accept the welcome call on conditions that were not part of my offer and agreement. I have received an agreement letter on my mail from your company mail stating all the conditions that were offered to me when they described me the details at the time of my visit to your Gurgaon office. Only after that, I had accepted your welcome call the second time saying that I am ok with the conditions as per the agreement shared to me on company letterhead by the branch office through official mail. You can hear my welcome call recording for the acceptance and if you don't have let me know I have a recording of the call I will provide you.

Secondly, after accepting the welcome call in 2-3 days I asked one of your employees to arrange a Jim Corbett booking for me for 3-4 days, which he never booked, and neither responded well to my request. Moreover once my fiancee talked to him over the call he misbehaved with her. He harassed her by using harsh language and raising his tone with her. I have all call recordings for this scenario also. If you want to hear this let me know again I will give you this recording too.

Third thing, I took package stating that in a few months I am getting married so I want my honey package to be planned for the Maldives, as your 2 employees at the time of pitching us the product told us that they will arrange us a package that would give us an underwater hotel room booking there. They showed us a government officer Id saying that they have recently arranged same for her and her family (She is an IPS officer and if you want me to share her full details then also let me know I will give you the pictures also of the id proof that you are using to fool people, which is totally illegal, you must be knowing that using people id proof without their knowledge is a crime and you are using of IPS officer). I have a complete recording of this conversation too if you need it in case. Now when I am asking them to make bookings for the Maldives you are saying you do not have anything for the Maldives as you do not have any contract for bookings there.

Fourth point, from last month I am trying to call you madly, I tried everyone's number in your office shared with me but no one is picking up my call. At last, I did a query on the website so some person called me and denied my request for the Maldives and I also enquired him for other options to which He gave me a 4-star hotel with a tariff of around rs 1400 only with basic Delux room giving only one hotel in option. To this, I said him that how can you provide me 4-star hotel as it was clearly stated to me that you only provide 5-star properties with higher category rooms and it's the only exception that you give 4-star property in case you do not have any 5-star property on the location. But in Bali, Thailand, Bangkok there is a number of 5-star properties. I have recorded this also if you want. What was offered to me and how you are now behaving to me after taking 160000 rs + annual maintenance + GST. Even if I take a rough estimation of my per night cost then it is rs[protected] and you are offering me rs 1500 per night rooms, are you serious with this. I have not paid you money to get a low-grade service.

I have contacted you to make a booking several times but each time you have not provided me with any bookings but instead, you have misbehaved with me and my fiance. I have not purchased a package to get mentally and financially harassed.

Now talking about the cancellation policy I am attaching my agreement as per which I have accepted your welcome call clearly stating that I am accepting only on conditions based on the agreement shared to me on my mail by your company mail, This agreement clearly states that I can cancel the service any time till I take 2 bookings or any service denial or degradation. Only administration charges and maintenance charges(if applicable in case I used days on booking) will be deducted from the final amount and the rest will be credited to me. Please have a look at the agreement attached.

This is my all conversation with them, see how they are making us fool. I will go to their camp where they try to make fool other member's and will shows all recording and fraud they make to sale their membership.

My membership No : CHISDLS779208
Name : Dheeraj Poddar
Consumer court Grievance Number: 2829692
paid amount : 161000 INR