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OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
[Resolved] Country Holidays Inn & Suites — Refund against membership
On 16/07/2022, we made payment of 105000/- to the Country Holidays Inn & Suites, for advance payment towards booking of Holiday package service.
Till 28/07/2022, we have not received any satisfaction call towards our concern related to membership plans. The issue happens because, after receiving the payment, the lady over phone explains different benefits apart from what we were explained over table at time of booking.
Even though 12 days have passed, no one in the team is taking our concerns seriously. Every time over phone calls their statement changes. Later on they have told us different policies which were not told to us before that. As we have not received any service and promises are different on every call we request you to help us to get our refund of rs 105000/- at earliest.
Team is not taking care of guests/ members and they are not taking these issues very seriously. Once the couple goes to the office, they lure them with their membership packages, and huge discounts just a pack of lies.
As we haven't confirmed our membership over a welcome phone call because of the promises changes and ignoring our concerns, we simply don't want to go into further discussions and arguments, please help us to get the full refund against our payment.
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Apr 14, 2023Complaint marked as Resolved
I was offered the same promises in written format and all my issues were properly handled with best resolution. I hope CHIS will continue their best services to my all holidays and deliver the best services towards my membership plan.
Country Holidays Inn & Suites customer support has been notified about the posted complaint.