Country Holidays Inn & Suites — Refund

Again i have been fooled by country holidays reps. Neha mam assured for refund but after resolving my complaint she hasn't responded. This company is totally a scam which divulge in conning the people of country. Please do some needful action against this company. My previous complaints has not been resolved by them. Drag this company to consumer forum. I will also tag this with ministry of home affairs.