[Resolved]  Country Holidays Inn & Suites — refund of money

The provisional membership number given is chisdl777543 but not accepted by me. This is to highlight the issues in consumer complaint forum how unethical practice and false promises was done to me by country holiday inn suites reps and took advance payment. I have taken up matter number of times with chis to refund my money as i have not taken any services. I did not take service due to mistrust & wrong doing by them but till date no respite. The facts as follows:
I received a call from the rep of chis to attend a meeting at mgf mall gurugram at chis office to avail offers. During the meeting with sales rep of your company (Country holidays inn suites) on 19 sep 19 at gurugram office, it was informed me that six nights and seven days along with flight ticket will be given for dubai, but documented complimentary three nights and four days only. On query to sales rep, he informed that as on date this will be written but on activating membership he will provide six nights and seven days. On speaking with customer care call, it was informed that only three nights and four days will be given and that is company policy and no addition will be done under any circumstances, to my surprise she also informed flight ticket up to costing 30000/- will be paid by the company rest customer will have to bear the expenditure which also not brought out by sales rep any time. I have forwarded the copy to company through email wherein clearly they added 30000/- capping later on without my knowledge and same accepted by your sales team that aisa karna padta hai. Sales rep also given assurance that he will provide free tickets at fararri world and three amusement parks including stay at atlatis hotel at dubai which now i understand is not a fact. This is pure breach of trust, giving misinformation for alluring the customer to sell the product. Not providing accurate information is against customer rights.
The sales rep also informed that paid amount (170000) will be converted to 0% interest emi for 12 months. On query from bank it was informed that no instruction for paid amount received from merchant. On query to sales rep he informed that he will get it done later on first accept the call from customer care and activate the process. On query from customer care, no instructions for 0% interest emi are exist at their end. It clearly appeared wrong information/false assurances have been given to me for selling the product. This is total unethical practice wherein consumer goes to financial and mental trauma.
I told sales rep of company that i like to visit usa wherein i would require staying longer period i. E 21 days in one stretch. The sales rep informed that u can take advance holidays from the company. But on speaking to customer care it was informed that it cannot be more than 14 days in a year and that to i need to put gap between two holiday’s ie first avail 7 days then gap for 1 month and avail next 7 days. Why somebody will go to usa tour only for seven days after taking expensive ticket and visa charges. It means this package does not meet my requirement so it became more clear to me that i have been provided wrong information to just the sell product. I am undergoing severe mental agony after knowing all the facts.
The sales rep also informed that agreement can be cancelled within seven days and same is available on our site without referring to any condition and he assured me that i am getting better deal so lock in now before i lose the opportunity. I made the advance payment of rs 170000/- on 19 sep 19 at 2108 h before signing the agreement. On trust, paucity of time and payment already made, the agreement was signed without going its nitty gritty. The agreement is unethical and does take care of consumer right which also against the law. Thereafter, on finding above areas of concern i told him to get cancel my agreement as i have not availed any facility / service so he said u avail the facility of any holiday i will get it cancel the agreement once u r reporting dissatisfaction of our service. I got alarmed and initiated in writing for cancelling my agreement on 21 sep 19.
The sales rep also informed that maintenance charges required to be paid only when u avail holiday and not annually but agreement signed brought different language at so many places after i made the payment.
In view of above said concerns clearly brings out the story of bad service, mistrust, misinformation by sales rep o[censored] r company and spoiling the image wherein the customer (Old lady) has been suffering heavy mental stress and financial stress since i have come to know that i have been duped by the rep of your company by giving false assurances, wrong doing and therefore my vacation agreement is cancelled from my side as i have not availed any service till date and return my money immediately.
The numerous discussions on the subject with the sales head mr. Zafar and rep mohit saini have already taken place but none of concerns resolve till date and case cannot be resolved also because they did false promises to me. How sales team could have resolved the issue as they only did the wrong thing. I informed my cancellation of agreement to company on 21 sep 19 in email because of false assurances, wrong doing, misrepresentation of facts, breach of trust and customer dissatisfaction. I have not taken any services of the company and will not be taking any services in future. Hence no one can force me to take the membership. On account of mistrust, wrong information provided i thereby declare to company my agreement dated 19 sep 19 is cancelled and they need to return my money immediately. I have not availed any holiday package from them hence it is necessary on their part to pay back the money. Not returning the money is against consumer rights and unethical.
It was well informed to chis that i would be taking up issue in social media as my case not resolved and my money is not refunded.