[Resolved] Country Holidays Inn & Suites — refund request

1 Review
Na, Delhi, India
 deepak814u on May 16, 2019
I, kiran sharma w/o deepak kumar sharma, resides at flat 242, plot -5 c, shri vinayak apartment, quetta cghs, dwarka sector-22, new delhi, delhi 110077, india, phone number: [protected] is the victim of cheating done by the above mentioned persons.

On 26apr2019, i had received a call from mobile number [protected] and also got an sms wherein i along with my husband were invited by countryholidaysinnsuites.com (Full address of company obs tower 3rd floor, block a - 37, sector 63, noida, uttar pradesh 201301 and registered address - 2045/1, 2nd floor, street no.6, chuna mandi, paharganj, central delhi, new delhi -110055 (India) (As couple entry) with entry code b0149 on address sf-06, 2nd floor eros metro mall, near sector 14, metro station dwarka. I was informed by the representative namely akhlesh sawariya (Mobile [protected]), that they will give me free vouchers for holidays and movie tickets without any cost.

On the basis of assurances and representations, on 26th april, 2019 i along with my husband visited them at the above mentioned address. When we reached there, we met three persons namely abdul, kayyum and shahrukh who represented themselves as employees in countryholidaysinnsuites.com. They also showed their identity cards. Their mobile numbers are [protected], [protected] and [protected].

During our discussion with them for 2 hours, they represented to us about the sound economic condition of their group and also gave us a rosy picture of their holiday package. They represented to us that we could cancel our plan any time and get full refund. Subsequently, they asked us to pay 70, 000/- in emi for 24 months for holiday package of 48 nights in any of the 7 star or 5 star hotels listed on their website. They also informed us that the directors - kapil somra, kumar sambhav and vishal kumar rai of the group also comes to above mentioned office and the features of the package has been approved and has been regularly monitored by them.

Believing their assurances and representations, i had provided them with our aadhar id’s for booking and they used my card on their portal for booking of rs. 70, 000/-. Soon after the booking a new non-judicial paper was brought in and they insist us to sign the same. We objected and told that the holiday package, which they have just now explained, is not the same and terms and conditions are not accepted as they contradict with what was been told before payment. Deepak kindly elaborate on change terms and conditions. When i had asked for refund of the payment, they dilly dallied the issue on one pretext or the other.

Now, i have realized that the above mentioned persons in conspiracy with unknown persons have induced me and my husband in parting away our hard earned money by making false representations and when we asked for refund they have threated us with dire consequences. I request you to take immediate action against the culprits by registering my complaint, as i feel that there is a larger conspiracy involving other unknown persons in the matter.


Kiran sharma and deepak kumar sharma


Complaint marked as Resolved May 18, 2019
Company have asked to take this offline.

Complaint Status

[May 16, 2019] Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
    Country Holidays Inn & Suites - refund request