Country Holidays Inn & Suites — The commitments are not at all fulfilled

We were promised that we'll be given many options to chose and stay at our favourite hotels, during any season throughout the year

Just we recieved is dissapointment and excuses
Their rooms are always booked and every season is their peak season

The greatest cause of dissapointment was their Cottage at mukteshwar (Dharamshala is way far better than this)

We just want is our money back
I need my problem resolved asap...