As per my experience I found CHIS is a fraud company.
My ID is CHISPH 773170. I took this membership around 4 yrs back. First booking i took immediately alongwith the payment so that was good. But after that There is always one or other excuse ready with them for not providing a property.
Even while getting the membership i was promised to provide two rooms in case of need by adjusting the days pending or due. but now they refused to do so. As while getting the membership my kids are below 6 and now they are above 6.
However I booked one room from my membership and another room at tarrif basis at Manali (Xanadu Mastiff). As per the CHIS profile status it is a 4 star property but when I visited the place, I found it a 3 star property, which the management says that it is 3+ star rating property.
Staff of the property is very helpful and adjustable in nature. But, the approach road to the property is very weird. It is very difficult to reach there and very far from the city centre. Which makes the guest inpatient.
Also the booking for two premier valley view room was made. But when I reached there, they provide one deluxe and one premier valley view room. And as my booking starts from Saturday and when I reached there it 6.30 PM and I am unable to contact CHIS associates due to Saturday and Sunday.
Even on Monday at around 7.00 I got message from the hotel management that I have to pay the rent as the CHIS has not made any payment to them. I tried to contact at emergency number provided by the CHIS but nobody bothered to pick the phone or call back even some other numbers provided on the site are also switched off.
On my request management give me number of one of the CHIS associate. I talked to her and share my problem with her. She promised to resolve the issue, but even after various calls no response has been received.
However, hotel staff is very helpful they understand my problem and help me a lot. But whole of this process not only ruined my whole day and also humiliate me in front of the hotel management and also create mental harassment for me. That even after giving them the complete membership charges, yearly maintenance charges we have to face such kind of problems while we are going for enjoyment and have to face such type of problems. Which is disgusting.
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