Country Holidays Inn & Suites — worst experience with chis i need back my hard money of rs 80k which was paid on 18 feb 201.8

This is my worst experience with a country holiday inn & suites/chis the sweetness and the gesture the sales team will show while selling their membership with below conditions.
• 5 years membership for (5 weeks / 35 nights)
• accommodation with breakfast during your membership holiday
• 50 % discount in all my extra food bills while my holiday membership
• complementary holiday in itc fortune for 1 night 2 days including breakfast & dinner
Hence, i fall into their trap and once our card is swipe, they has given an agreement to sign stating that this is the written commitment of what we discussed showing the amount paid.
I send emails several time to customer care of chis and sales person but regret say that they are still not provided any solutions and reiterate the same, hence my welcome calls is still pending and not availed any holidays yet.
Now i am mental harassed with chis customer care responses, and it seem to be fraud company hence looking for my hard money back of rs. 80000/-, which was paid to chis (Country holiday inn and suites) company on dated 08/02/2018, membership no - chisdls773503 in the name of neelam
Kindly intervene and help me to get my money back as chis stating that membership is non-refundable as per agreement which is mutually signed.