Countryard Imperial Inn — they are not processing my refund and now they stopped giving any positive response

Address:	E-5, FOURTH FLOOR SHOP NO -5, KALKAJI, NEW DELHI-110019 NEW DELHI South Delhi DL 110019, New Delhi, New Delhi, Delhi, 110019
Website:	www.countryardimperialinnsuites.com

I had bought a holiday gold package of rs.1, 40, 000 for 10 years on april 9th, 2019. But when i went for booking a hotel in singapore they started charging extra amount which was discussed nowhere in the membership seminar. They had shown me so many perks also but now they are denying for everything. Now their executive stopped replying my calls and emails.
I m feeling cheated and trying to get my refund.
Please help me in resolving this issue.
My ciis id which was provided by this company : ciis778000
Email id ie: [protected]@gmail.com

Thanks