Coutloot — Coutloot is not returning my product

Address:	Bangalore
Website:	www.coutloot.com

Hi Team,

I want to complain about a selling App "Coutloot". They are acting as a mediator between sellers and consumers. I am active as a Seller on Coutloot. I am facing extremely pathetic service by Coutloot since months and my product is stucked in Coutloot since last 25-30 days. They are not returning my product. I called and talked in their call centre several times but no improvement can b seen.Nobody is capable to resolve the issue, they are just passing day by day and befooling the customers. The whole scene is:
21/2/2021: One of my product sold on Coutloot,
3/3/2021: Estimated delivery date as per Coutloot
5/3/2021: I got a massage that "buyer cancelled the order" so it will return by RTO process.
16/3/2021:, I got a call by pick up boy from Express bees courier service and he asked me to send my Adhaar to deliver the product which sounds strange that why is he asking my adhaar for a delivery. When asked he said he need it to acknowledge as POD. I refused to give my ID so he said " then I won't deliver your product". After this I am continuously talking to Coutloot customer care team and requesting to solve the issue but no progress till today. I talked to Ravina and Abhishek, Not a single person is helpful in Coutloot. They all have wasted my time and I am still waiting for my own product to get back.
Kindly help me to get my product back soon. Due to this I lost my order for the same product too, So kindly penalise Coutloot for this loss (Loss Amount is 250/-)

Besides this, my 6 to 7 order cancelled regularly due to poor logistics of Coutloot. I tried my best and had patient but now all limit crossed. Kindly help me !
Hope for a kind response from your side

Thanks in Advance
Nazir
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