[Resolved]  CraftsVilla.com — Courier charges not refunded

Address:	110007
Website:	www.craftsvilla.com

I bought a lehenga from this website for which i paid Rs.2049. The company mentions that they refund the shipping charges, if any, which is borne by the customer if they return the product. I did not like the product material at all as it was different from what was shown in the image, so I returned it. Pickup option was not available at my pincode hence I had to return the product myself. As the product weighed 800gms, it cost me Rs.280 to courier it. Now the company refunded the money after 10days(I had to follow up a lot on mails) and that too only Rs.2048, i.e, no courier charges. No proper customer service is there. Customer has to first invest time in selecting and buying the product and in case the product is not as expected then has to further waste time in following up for his own money to be refunded.