Customer Care
Customer satisfaction rating: 21%
Submit a Complaint
COMPLAINTS Customer Care


Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex
Mumbai City District
India - 400101

Customer Care Phone Numbers and Contacts


Additional info
Registered Address
36, Centrium, Lokhandwala, Kandivli East, Mumbai - 400101

Corporate Address
1502 G Wing, Lotus Corporate Park, Goregaon East, Mumbai - 400063

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon10:30 am - 07:00 pm
Tue10:30 am - 07:00 pm
Wed10:30 am - 07:00 pm
Thu10:30 am - 07:00 pm
Fri10:30 am - 07:00 pm
SunClosed related photos (251)

Complaints with pictures are more trusted and informative    View all Customer Care related pictures (251) Complaints & Reviews

Sort by: — Unable to return a product & seeking REFUND

 Anupra Acharya on Mar 24, 2017
Placed an Order # 103579537 on 21st Mar'17 for Anarkali Suit. Received on 24th Mar'17, post delivery wanted to return the product as it seems to be different from what was shown on the website. It says self return & that I need to courier it to the seller (Surat location). Tried reaching customer care number mentioned in the website, but its in correct.
Please assist on this issue ASAP so that I can start with my refund policy....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — Unable to deliver product and no refund also provided

 baldhaparesh on Mar 24, 2017
I bought product from on 02-Mar-2017 vide transaction id:104166861.
After 10 days on 12-Mar-2017 I received email from craftvilla stating that product that I ordered is not in stock with them hence they are refunding the money in 03 days.

As on today 24-Mar-2017, still I have not received the refund back.

I think craftvilla company is a fraud company and cheating the customers. My questions are:

1) If you don't have stock then why do you accept the order and payment ?
2) Why After 22 days still refund is not given back...
Complaint comments  Read comments [1]Complaint category Online Shopping — Fraud company i have not received my refund after 1 month

 manojweb143 on Mar 24, 2017
Now it's clear to me - craftsvilla is a fake company and they have blind and deaf people in their company i have provided you my bank passbook screenshot with bank details written in email many times to refund my amount but even after 1 month i am still getting email that your bank details does not match and we are not able to refund amount... are you guys can't see screenshot or please tell me frankly if you are not interested to return my amount as i have purchased product on 23 february means 1 month before and returned the same product due to cheap quality but i am still struggling to get my...
Complaint comments  Read comments [1]Complaint category Online Shopping — As a seller I'm not satisfied

 Isha Gangrade on Mar 23, 2017
Craftsvilla is very much patethic. First of all they are giving payout after 21 days of the order plaved by customer and in that also they are duducting % commission and apart from this shipping and logistics charge also. If you have shipped yhe product directly and you mailed them and call them then also they will deduct what they wabt to do... I have faved loss in my order whichever i got from craftsvilla. They want u to follow each and every instruction as you are registered as a er with them but they wil not follow. They will not reply you on your mail also. I would recommend you all to use...
Complaint comments  Read comments Complaint category Jewelry & Watches — Order number 100000550

 tuesday14 on Mar 21, 2017
I am based in UK and had placed order number 100000550 for 2 x pink lengha paid $62.00 each, had asked to be delivered in Ahmedabad.

I was given a what sap number 74985 92804. after chasing them times and times my order was rec'd in Ahmedabad, I was shocked to see the material they sent me it was very cheap and nothing like what it showed on line.
I requested it to be returned, and I was told it will be picked up from the addressed delivered. they gave me a date of Tuesday 14th as it was holi.
nobody has yet picked up the items and now they are not even responding to...
Complaint comments  Read comments Complaint category Online Shopping — Refundable of money on Mar 18, 2017
I have purchase a product on on 15th feb 2016
order id is 104142879 the product name is (Thankar Latest Designer Heavy Black Sleeveless Gown cv)
i order was a high hopes. it was such a beautiful piece gown in the picture. that product was deliver in my home. I am extremely disappointed with the product....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — Craftsvilla give me my money back

 manojweb143 on Mar 17, 2017
Hi sir,

I want my money refund back in my account i have returned product on 24th february and also provided my bank details with passbook screenshot but i did not received my money back... Customer service says they have initiated amount on 7th march but i did not received it even after 10 days of their promise... Please take an action and give me my money back because of their cheap products and worst service i will never buy anything from craftsvilla website... I am feeling like cheated.

My order id is : 104152781...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories — Wrong order delivered

 Shubham Ashok on Mar 15, 2017
I ordered a saree (Order no. :103542220) from crafrsvilla on 24.02.2017 which was to be delivered by 2.03.2017 but it was delivered on 9.03.2017 and that too wrong product. I orderd a yellow saree (Id: 3643664) but what i recieved is pink (I've uploaded a photo of that). Now today i have appealed for return request but i doubt that they may refuse to return and say that we delivered the right one.
What to do?...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — Order number is # 104137341 on Mar 15, 2017
Dear Sir/Madam,

I am writing to express my dissatisfaction with my recently purchase from your website. I have recently purchased a Saree from your website, my order number is # 104137341. My parcel is arrived on 23rd Feb 2017, the product was not satisfactory hence I decided to pick a different one and returned the parcel with self ship with courier charges of Rupees 250 as I was told there is not return service - Sorry, pick up facility is not available at you location(500016 )

I have been calling the team for status and do not get any positive response, I have also...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — I dont want this product

 Riya Rastogi on Mar 12, 2017
I dont want this product as i placed order yesterday but now i saw it was already dispatched plz cancel that order i have choiced other thing now i dont want this product...plz cancel it...
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla — I want back my money as i didn't like the product

 Srishti tandon on Mar 12, 2017
I want to return the product which was delivered to my house on 12th march and as i didn't like the product i want to return it and get my money refunded....
Complaint comments  Read comments Complaint category Online Shopping — Order No. 104153882

 univinav on Mar 6, 2017
This seems to be a fraud and a fake company. Placed an order on 21st of February 2017. Then received a email on 22nd stating in there that the product has been dispatched and a tracking number 103541548 was there and the courier service used was Fedex Courier. I do have all the emails as a record of proof regarding this case. I did not receive anything till 27th of February and then called the customer care to of fedex courier to which they straight away denied that the tracking number is incorrect and invalid. It doesnot exist in their system. Then called customer care to which...
Complaint comments  Read comments [1]Complaint category Online Shopping — Jm fancy Brown watch on Mar 5, 2017
My order no. Is 103544925 and tracking id is 42771459566 and i registerd the order on 24/02/2017 and is still not delivered upto date 05/03/2017.please send me the watch as fast as you can because it is very important....
Complaint comments  Read comments Complaint category Computer Software — Order ID I100000334

 Madhvi Dholah on Mar 2, 2017
Hello, I have placed the orders of 2 sarees and the amount got deducted from my account upon which I received a confirmation email with the order ID I100000334.
This order was placed on February 9th and ever since then I did not receive any tracking details or whatsoever!!!
I have sent an email and they replied that they will send the information in 48 hours but that never happened and 10 days has passed since!!!

This is second bad experience with craftsvilla!
Can I please get an update on what is exactly happening with this order and when I will receive it?
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — Product not shipped yet

 nutan bhootra on Mar 2, 2017
My product was about to deliever from 2nd march to 4th march. but it's not shipped yet....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — Order ID : 103499012 (1 Items) - Requesting for return

 amitesh98 on Mar 1, 2017
Craftsvilla seems to be very non-flexible organization, As I was overseas and requesting the product after my return to India due to cheap material, they seems to be responding like robots.

Never buy any product from craftsvilla. cheap material double pricing. better product available in retail shops.

I want them to consider it as an exceptional case....
Complaint comments  Read comments [3]Complaint category Online Shopping — Refund money for a saree which was bought first week of february 2017

 Sinjini Sarkar on Feb 28, 2017
One week ago i bought a sari which was backed on 20-02-2017. Till now, I cannot refund money. kindly help me for refund money.
Rajesh Sarkar
Complaint comments  Read comments [1]Complaint category Banks — Refund of 669/-

 John Mathews V on Mar 4, 2017
I received a product that I did not order. Product was picked after several follow up. Now I'm waiting for my refund since one month and no response. They're not even responding to my emails. Never expected Craftsvilla to be so pathetic. Although it's not a huge amount, it does count my trust on a company. I trusted you and ordered but you are a worst company I have ever seen. I need my money back at any cost. Craftsvilla, have some decency to reply to emails sent. Stop repeating like parrots. Come on take some action if you want to survive in the market.

John Mathews
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — Return of a product [Resolved]

 Shraddha25 on Feb 15, 2017
I requested for return of a product on 18/01/2017. It's been a month and it hasn't been reverse picked up yet. I keep calling them and they keep demanding 48 more hours. I'm fed up of this. First, I don't get the product I order and then take so much trouble regarding its return. I'm not sure how much time will they take for a refund. Craftsvilla please look into this issue and refund my money as soon as possible....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla — Not gud [Resolved]

 Monika Insa Monika Insa on Feb 8, 2017
Very bad clothing not gud dupata...
Complaint comments  Read comments Complaint category Education

Recently Discussed

(0 minutes ago)
Hightech Data Solution
High tech data solution — company not provided stamped agreement on time and not accepting my work
(7 minutes ago)
Marks of BPCE-021 not updated.
(43 minutes ago)
Tata Sky
Dth account inactive for 4 days even after recharge
(47 minutes ago)
Vodafone Postpaid
(53 minutes ago)
Aqua Care Insurance
Service and product

Featured Complaints