CraftsVilla.com Customer Care
CraftsVilla
Customer satisfaction rating: 25%
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1080
COMPLAINTS

CraftsVilla.com Customer Care

CraftsVilla

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Address
Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex
Mumbai
Mumbai City District
Maharashtra
India - 400101

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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147

Additional info
Registered Address
36, Centrium, Lokhandwala, Kandivli East, Mumbai - 400101

Corporate Address
1502 G Wing, Lotus Corporate Park, Goregaon East, Mumbai - 400063

Customer satisfaction rating
25%
Complaints
1080
Pending
167
Resolved
230
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon10:30 am - 07:00 pm
Tue10:30 am - 07:00 pm
Wed10:30 am - 07:00 pm
Thu10:30 am - 07:00 pm
Fri10:30 am - 07:00 pm
SatClosed
SunClosed

CraftsVilla.com Complaints & Reviews

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Craftsvilla.com — not returning rejected materials against order no order id : 104705595 [Resolved]

 Anilkt on Nov 21, 2017
Dear craftvilla

I have ordered one saree to deliver on below mentioned address against order no order id : 104705595, shipment 1 : 104108832 (1 items), refund processed - shipment 1 : 103681837 (1 items).

Person reached for collection but without collection he has returned because product was not as per given details from your side. I have also complained for the same.

Kindly get it collect the saree as it is not acceptable by me as product is different and even quality is also very poor.

All the details attached for ready reference so...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — not refunding the amount

 Kavitha Ragav on Nov 15, 2017
The amount which is not refunded in my bank account. Kindly refund the amount bank, bank account details s. Kavitha, account number 131100050302610, tamilnad mercantile bank, ramanathapuram
Ifsc code tmbl0000131 kindly send the amount of rs 602 please then only i trust your service after i continue my purchase too thats y i asking this refund thanking you...
Complaint comments  Read comments Complaint category Banks

Craftsvilla.com — product not satisfied

 Jainil Rathwa on Nov 6, 2017
I have ordered two saries which is not as per seen in pictures as it shown low quality and material is not as mentioned.
As per amt is very costly.I want to return it and I was not informed about.my shipping before delivery of order...
Complaint comments  Read comments Complaint category Banks

Craftsvilla.com — order not delivered but says delivered

 Swadesh27 on Oct 30, 2017
Order number 104636197.
It has been nearly more than 2 weeks i placed my order and did not get it.
My order on 2nd day showed as delivered but was not. When i contacted customer service via email i got reply that my case is being looked at and i will be getting a response with in 2 days. I waited for those 2 days to come. It never came and after that i mailed customer service nearly 4-5 times and every time i got reply of 2 days.
Now when i am asking for returning my money i am again getting response of 2 days.

When called on the number provided on website, no...
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla.com — i had replace my dress one year ago and till now they had not given me the money.

 Rubywahid on Oct 29, 2017
I am from mumbra and i'm complaining that craftsvilla.com had not given me the money. I had replace my order one year ago and till now they had not given me the money. Many times i had given them warning that if you will not give me the money as soon as possible then i will take strict action against you. But then also they had not given me the money....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — I want to return a suit

 Ahana Singh on Oct 24, 2017
Actually i ordered a dress material from craftsvilla which is totally different from the picture shown at the company website. When i issued a return request against this product it is showing that i need to do the self shippment through the courier in order to get my money back
So its my humble request that i will not be able to do the self shippment so kindly assure that the product should be recollected from my home address and i should get back my money as soon as possible...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — regarding my refund of balance in my account

 DrVikas Verma on Oct 15, 2017
I ordered a peach coloured suit material by the name of rishbha, with order no-103946551, at career medical college, ghaila road. I received my order but was not the same as shown in the picture. So i returned it by bluedart spending my own money. I even regiterd my account no. But still no action neither my money is refund in my account. It was a pathetic experiencing shoping with you guys. Plz return my money in my account. Its a humble request to you guys. Kindly take some action...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — complaint about pls return the money

 Arpitha Guna Shetty on Oct 14, 2017
I have order tha nakoda multicolur stichd the Kurtha.but I not like.i was return da kutha.plz give me my money....
Complaint comments  Read comments Complaint category Banks

Craftsvilla.com — unmatched chuni. with lahanga. and not proper.

 Rajni Pandey on Oct 12, 2017
Order no. 104608077 dated 06/10/2017; delivered on 11/12017 A lahanga chuni delivered in wrong combination . Chuni is not proper which is prescribed in photo/ discription . It is a of other set of lahanga....
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla.com — wrong choli supplied with lahanga. of different colour

 Rajni Pandey on Oct 10, 2017
I purchase a lahanga choli order no 104007426 sip date 06/10/2017 TRK#[protected] dilevered on 10/10/2017. But ordered item have not a perfect set . It has a different chuniwhich ordered . Having different colour and meterial and drained. Please correct your mistake and supply my matched same chuni .price. 4600Rs.colour Mangeta. TSNCR1301 ....
Complaint comments  Read comments [1]Complaint category Online Shopping

Craftsvilla.com — not good quality.. not same as shown

 Arryaa on Oct 10, 2017
Products are not same as shown... Not of good quality n stones are missing from that necklace... Just refund back the money now... I want it to be refund... It is damaged as the stones are missing... Its quality is worst... We can buy it in very low prices in market... Refund it... It's not good to be used as jewelry.. It's color is also erased from many sides...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — money not received even after the return

 nikhat husain on Sep 25, 2017
I ordered a 'red color georgette printed saree' worth rs.931 with order no: r103894615 in the month of august and received it on 28th august. Being not satisfied with the product i requested the company for its return. A person came on 5th sept. And took the saree with him but till now i received no information about the refund amount. Kindly help me to get my money back. My e-mail id is husainnikhat34@gmail.com...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — refund not refunded

 DhruvModi16 on Sep 22, 2017
Hello craftvilla, i ordered the product "craftsvilla designer green color silk saree" worth rs 2072/- including delivery charges, order id : 104511037 and as being not satisfied by the product, it was returned the very next day and according to your return policy i would be refunded within 15 days, money to be deposited to bank.
But it's not yet proceeded, despite crossing more than 15 days. Now what should i expect from your services!!
Hope so you would proceed it soon!
Regards...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — frodulance-

 Biswajit.kar on Sep 18, 2017
I have place a order of red colour cotton saree in craftsvilla on dated 14.9.17, but when i received this percel that's is from olmart e shop there i never place in order, how they know our all details? Craftsvilla makes people fool, i go to consumer court & social media against craftsvilla's frodulance-, beware of craftsvilla.
Biswajit
[protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — not refunding after cancellation of order

 Kislay Vats on Sep 18, 2017
I cancelled my order no. 103945726, which was still in processing state. Even after cancelling the order, these frauds are not initiating the refund. They are keeping my money for something that they even didn't dispatch.
I read negative reviews earlier but now experiencing the worst one.
Their customer care is even so ignorant that they don't care no matter how much you try to get your money back.
Cheats!!!...
Complaint comments  Read comments [1]Complaint category Online Shopping

Craftsvilla.com — not received the refund yet

 Rachna.ak on Sep 9, 2017
Had ordered (florence pink & black chiffon embroidered saree) order id: r103860118. The product was not upto the mark.Had requested for refund on the day of delivery. The courier (delhivery) lifted the product from my address and handed me a pickup receipt on 22th aug2017. Checked the portal of delhivery the product has been delivered. But my money isn't refunded yet. Called florence clothing company -surat mr karan chugh, he said to contact craftsvilla. While filing for refund, had given my bank details. Please arrange for my refund asap....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — refund/exchange request

 JAYA MINZ on Sep 1, 2017
Ist email was written to customer care (Dated : 30th aug'17)

I am trying to return the order (Id 103853073) via system but it's not allowing me, probably because today is 30th aug'17 and the order got delivered in my absence to my neighbor on 22nd aug 17. It's beyond 7 days. I returned back today morning and when checked the order, it didn't turn out to be as per my expectation. I would like to exchange it for something else. Please, can you help me out with an exception being the new customer of craftsvilla (Ordered via crafts-vila for the first time) looking forward to a prompt...
Complaint comments  Read comments [1]Complaint category Online Shopping

Craftsvilla.com — payment not refund

 talatnasir ali on Aug 31, 2017
First i order a suit but it is not same as shown in the site. Then i returned it and they give me a voucher again i order a suit with shipping charges but when i recived courier man again want shipping charges of rs 125. I am ok with that i think this time i recived the right prducut but when i open the parcel it was wrong again. Then my amt is increased with 125. That time i talk to craftsvilla they told now you order something this time you got the same product. Then i orderd but this time i cheated again i want my money back, but they don't give my money again they give me voucher. Plz do the...
Complaint comments  Read comments [1]Complaint category Online Shopping

Craftsvilla.com — ordered made successfully. but not delivered the product. [Resolved]

 Rinu Deb on Aug 23, 2017
I have ordered riva saree on 18 august 2017. And paid through debit card amounting ₹ 1494. I have got the confirmation of ordered receive. Then on 23rd august 2017 i got the message of delivery on my address. But i not received the parcel. It is to be delivered by fedex courier. My order no. 104471803
Shipment no. 103869809
Tracking no. 787438473860.
Please help me getting my order or getting the refund of my prepaid order....
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories

Craftsvilla — order ki gayi saree nahi mili. aur delivery ka message aa gaya [Resolved]

 Rinu Deb on Aug 23, 2017
महोदय जी,
मैंने क्राफ्ट्सविला कंपनी से साड़ी आर्डर की थी 18 अगस्त को ।आर्डर का होने का मैसेज आया था । बाद में आज 23 अगस्त को डेलिवरी हो जाने का मैसेज आया। जब्कि मुझे मेरे पार्सल मिला ही नही। फ़ेडेक्स कूरियर से डिलीवरी होना था। मैं सिविल...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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