CraftsVilla.com Complaints & Reviews

Hello,

I ordered a dress from sutva, com by craftsvilla in jan. The product was delivered late and i was out of town so couldn't receive the product. Now the amount is not refunded, trying to contact from past 2 months but no response.

How to proceed with this? In the mail also i have craftvilla mail id and reference.
It will be a fraud case if i don't get my money back. I will be registering a complaint...

1) we received entirely a different color product with different material as well. and even found some typical multiple stains on the product with very cheap stitching of chamki on the embroidery. requested for refund on june 9th 2015 (SKU# MMANS[protected]) 2) they asked us to courier it back to the seller which we did it immediately and shared the shipping details. We even received the confirmation from craftsvilla that seller received...

I had ordered a bag from the website Cromet.shop powdered by Shopify which was delivered by XpressbBees. The product name mentioned was craftsvilla bag have newspapers and the amount was of Rs. 1050/- They do not have any contact number for contacting. I want my money back. This is a fake website and Shopify is fake. Xpressbees needs to verify the authenticity of the seller before taking order.

Sir,
I purchased a Yellow Georgette Embroidered Unstitched Salwar Suit for Rs 1687..but due to poor quality i returned it and refunded in my wallet instead of bank account but after few days that wallet amount became zero.. kindly solve the issue and refund the same amount

I have bought 4 products at different time from the website of approx Rs.6000. When I returned the item I opted for bank account but the money was returned in craftsvilla wallet. I kept only one product of appropriate Rs. 3000 and rest were returned. My wallet was credited by amount of 3000 and after few days suddenly there is no option left of My Wallet in Craftsvilla app. I contacted customer care but yet not received any reply

A/c [protected] Name Your Choice

We bought a refrigerator from Your Choice on 5th June 2022, and it's not turning on from the very first day. We have called the Manager and also the Employees of "YOUR CHOICE" multiple times but they are not picking our calls or giving us many excuses like they are sending the Technician or technician is unavailable. Disappointed by the poor service provided by "YOUR CHOICE". No proper response at all. Atleast they should send a technician or take away the defective refrigerator and refund the money. But neither is provided by "YOUR CHOICE".

I received refund in my wallet for a banarasi silk saree, earlier i had bought anarkali suit and the same happened in that case too.
I want the refund to be transferred to my bank account (i have saved my account details in my profile). No one from craftsvilla responds to the calls.when we call customer care, they don’t pick up. Order id-481244

I received the refund money in my wallet for anarkali suit that i returned.I want this money to be transferred in my bank account. No one picks up when we call customer care. Help me out in transferring money from wallet to my bank account

How are you sir my name is pradip patel my mobile number is [protected] i made a payment yesterday i have payment id pay_Ix5Yzrmy1V6N99 But I understood that you will delete it from my credit score. I made the payment. I got a call today that you will never pay SBI but I do not have the facility so if I do not have to pay the payment then my 1179 rupees is requested to be refunded to me

I had ordered antique oxidized German silver set for 600 rs . The order ID is 475321. Kindly cancel my order and refund my amount

I want to return my purchase which I got today from craftsvilla
I have brought 2 saree and it looks different from the picture
They don't have customer service number as they have discontinued it
I have emailed them but don't know when i will get a response

I had ordered a saree (order IdId:[protected] but it was of very poor quality and damaged.So I returned it.The company transferred refund amount after deducting shippingcharges of Rs 149 to WALET for no fault on my part. They refused to transfer refund to my account whereas it should be clearly mentioned on website and customer should be reminded while ordering also.

So to utilise that amount lying in WALET, I had no other option but to order another saree.(order ID Id:[protected] . This saree was SHOWN on website as Teal Green and CHIFFON material but actual product is entirely different material and colour.Now Craftsvilla is not responding to my mails.Please help in refund of my money.

The company is not sending my money back to my account. I have called many times plus have mailed also bt there is no action taken from there side.

In their refund policies they have written they will transfer money in bank account in case of refund. But now they are not transferring
Fraud company it is...never buy anything from this site

I purchased one item on 10/3/21 but till date i have not received my package.

However as per company they deliver customer product within 6 to 7 working days but my product takes 9 days.

No customer care help on customer chat that names maya.

Coll:[protected] help online number.

We have ordered 3 sarees of approx Rs 5000 on 26th Dec 2020 and got the deliveries on 31st of Dec. However, there are severe quality issues with the products and till today orders are not completed in the system after delivery, due to which we are unable to request “return”. Screenshots attached and as per their customer care it is a technical glitch.

This has severely shattered our trust on the company as we are facing issues even with the refund as the customer care informed us today that as per the company policy they cannot refund the amount to our bank accounts which further added to our frustration.
If the customer is not happy and wants to return the product, I don't understand the challenge of returning the product and refund the amount.
They have also told us that I should send an email within seven days so, I think I am much within time and deserve a refund.

We are reachable at +91 [protected] and +91 [protected] in case any details are required. I am lodging this complaint as strict action is required to be taken against these fraud companies who are simply cheating people.

I have purchased a suit material from craftsvilla but I didn't found it good enough. So I returned it but my money did not return to my account, they transferred it to the wallet without my permission. I want it back in my account not in my wallet.

Craftsvilla #Craftsvilla
Guys you have pathetic customer care. Have been trying to return a saree for a long.. it's been more than a week. Though I requested you guys to pick up the saree from a different address and you confirmed that on a call, still again and again you are sending the pick up guy to the wrong address...not going to buy anything from you guys again. How many times I need to call you guys..the line is hard to get connected too.
Finally I could again talk today and now you are telling that you cant pick up the saree from new address. Not sur why then those other two customer care agents said that in a day or two it will be picked up from bee address. It was a gift to some other address. Myntra or amazon can pick up from address where it was not delivered but you guys cant. Will make sure no one in my family or friends buy from you guys.