CraftsVilla.com Customer Care
CraftsVilla
Customer satisfaction rating: 25%
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1052
COMPLAINTS

CraftsVilla.com Customer Care

CraftsVilla

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Address
Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex
Mumbai
Mumbai City District
Maharashtra
India - 400101

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Additional info
Registered Address
36, Centrium, Lokhandwala, Kandivli East, Mumbai - 400101

Corporate Address
1502 G Wing, Lotus Corporate Park, Goregaon East, Mumbai - 400063

Customer satisfaction rating
25%
Complaints
1052
Pending
387
Resolved
213
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon10:30 am - 07:00 pm
Tue10:30 am - 07:00 pm
Wed10:30 am - 07:00 pm
Thu10:30 am - 07:00 pm
Fri10:30 am - 07:00 pm
SatClosed
SunClosed

CraftsVilla.com related photos (259)

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CraftsVilla.com Complaints & Reviews

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Craftsvilla.com — For refund the amount of Salwar suit

 Shashikala kala on Jun 23, 2017
Hi sir today i returned my product which one i get the salwar suit on 22nd june iam not satisfied that product and quality also, but still i didn't receive any confirmation from the company regarding the money refund, please give me any clue regarding my money, when will l get my refund (Full refund). Please give me my money back. It's been so long, so please do it fast.thnank u...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Jugni flower printed salwar suit [Resolved]

 Shashikala kala on Jun 22, 2017
I am not satisfy with this salwar suit please return the amount what i paid, cloth is not good and quality is also not good pant piece quality is not good duppatta is also not good what they display in the online picture now cloth is not like that and what they have given printed on the cloth is also not good its like washble print and the material also not satisfy...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Shipment return charges.

 Mrudula Shukla on Jun 19, 2017
This is ms. Mrudula shukla & my shipment no.#103702013, dated 03rd june'2017 had ordered online (A cheap & very harsh material saree for rs.1124/-)

Seller's address: granth#, 3111-12, new bombay market, nr-sahara darwaja umarwada, surat, surat-395010

Initially craftsvilla.com customercare told me reverse pick-up is not possible so kindly self ship the product & it cost me rs.350/- extra to deliver the product back to the seller.

I mailed them to ask who will bear the delivery charges for return shipment & they told me rs.100/- & above will be paid to...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — I have waiting for my refund from past 1 month

 Surbhe Shaw Ray on Jun 7, 2017
My order no is 103548575, and i have not received my refund from past 1 month.
Every time i call customer care they mention it will be done within 7 working days... And like a fool i have been waiting for past 1 month and then again after 7 days i keep calling cutomer care.
A different cc person pick and again promises for refund in 7 days
Ridiculous and enough of it.

I want my amount back...
Just because i trust craftsvilla word dont play with it everytime.

Regards
Surbhe...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Order related issue

 Sheiz on Jun 6, 2017
I ordered 2 dresses order no is 102893704 and 102893705 salwar suit from the website which turn out be a nightmare for me i did not like the product as it was not worth the money product was really bad i contacted customer service it was last year and asked for a refund they said they will arrange the pick up one got picked after calling them several times and i still have the other one still with me they are yet to arrange the pickup it's been 10 months finally when i spoke to customer service team they are bunch of # not willing to help people with issues and disconnected my call if you force...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Order no- 103655518

 Antarlina on Jun 5, 2017
Ordered pink pitch alloy mangtika
The quality of the product was realy "the worst".. Order no - r 103655518. I enrolled to the site to return the product.

Immediately not wasting time the very next day... Craftsvila took back d product from me on may 13... Today it's june 5..

Yet no refund received till date.. One month getting complete..
Companies terms and condition does not match their actions.

I want d refund as soon as possible.. Otherwise i will be bound to make d case public.

#very disappointed...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — All fake

 Damyanti Mishra on May 21, 2017
The thing which i ordered was a patiala maroon colour suit but when i open my packet it was all fake what kind of rubbish you have given to me i don't know iam extremely dissatisfied. You cheated. All fake . kindly please give me that thing which i ordered. Iam really really really disappointed from you all guys....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Order id 104245681 : refund not received [Resolved]

 naman palawat on May 17, 2017
I had ordered a designer kurta vide order id 104245681. Its been 20 days we have returned it.. But still await the refund in our account.. Pathetic customer care.. They kept my phone abruptly after listening to my complain. I guess you guys dont have even 1000 bucks also to refund... Regret my decision to buy from your app... Hope had made a donation of rs.1000 at some place rather than giving it you beggars....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Shipment no 103552480 refund [Resolved]

 neelu 56503 on May 13, 2017
I have order anarkali suit dated 01.03.17 with shipment no103552480 on prepaid. And same day i cancelled my order after prepaid. So within 15 day should be refunded in my account. But non revert in back till date may 17. According to your team refund fed on 25th march 17. But i have provide u a my account statement from 25 march 17 to till date there is no revert andafter checking my account statement your support team it there. Is no refund back. He takes 24 hr to short out the problem but there's no output got. I have suffered from last two month but nothing is going on. How many time i called...
Complaint comments  Read comments [2]Complaint category Online Shopping

Craftsvilla.com — Returning the product received. [Resolved]

 Gandi Grace on May 12, 2017
Order number 103651247, trk#786477923984. I have ordered a blouse clearly mentioning my size but i received a very large sized blouse which is no use for me, i'm not at all satisfied​ with ur service i want to return it but i'm knowing how to do, pls help me. I want to return da product i received and please take care while diapatching because it's a waste of money....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Undesired product delivered [Resolved]

 Nehal Vinjuda on May 5, 2017
I had ordered a white banglory silk gown from craftsvilla.com on wednesday 3rd may 2017. The product that i got delivered was not of banglore and it does not even look close to the product which has been put up on the website the cloth quality is not silk nstead it is a cheap 100 rupees cloth material which you get at any local bazaar. This is an absolute fraud and i want my money back as soon as possible....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Refund not received yet [Resolved]

 Bharti1992 on May 2, 2017
I have placed order on craftvilla.com for two suits, but next day i have tried to cancel both the orders through customer care but they said one item has been dispatched and it cannot be cancelled at this moment u can reject the delivery at your door steps. So i did the same. Its been 4 days but i dint received any confirmation mail or call regarding my balance refund amount (Refund for 1 item is received).

Order date: 23-apr-17
Order number:104246356
Eller: ethenic empire
Mode of payment: prepaid

Please confirm!!...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — No refund-no return pickup [Resolved]

 Jyothi Nagesan on Apr 28, 2017
Craftsvilla has been repeating the same line for 16 days now. Here is the latest:
I am unable to attach the photo of the invoice here as it is more heavier.
However i have sent the snapshots of the invoice, the cover and the saree to craftsvilla... No response till now.
They are fraudulent and want to evede refund on some pretext.
Dr. Jyothi

Response by e-mail (Kaajal kumari) (27/04/2017 03.34 pm)
Dear jyothi,

Shipment #103600464

We apologize for the inconvenience caused to you.

We request you to kindly...
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla.com — Horrible cheap piece sent [Resolved]

 Jyothi Nagesan on Apr 24, 2017
Shipment 103600464.-of craftsvilla

I had ordered a saree from craftsvilla.com for Rs.1480/- and received the same on the 12th April 2017.
IT WAS HORRIBLE-A MERE PIECE OF SEE-THROUGH NET.
SO I put the Return and Refund request within an hour but till date-that is in the past 12 days no movement from Craftsvilla to pick up and refund the amunt.
This amounts to fraud with the customers.
I want my refund immediately.
Dr.Jyothi
Vijayawada...
Complaint comments  Read comments Complaint category Online Shopping

Craftsvilla.com — Wrong product delivery and less in amount [Resolved]

 Shweta_Samir on Apr 21, 2017
Please never buy any thing from craftsvilla. I ordered a suit piece. The product that was delivered was different and of bad quality. They dont refund delivery charges. And despite of all odd i went to the tailor for getting it stitched...
To my horror cloth was less in length specified.

Now it can not get exchanged not i can use it.
Even the design was not similar to shown in the picture.
Eventually i end up buying a dusting cloth worth 800rs.
Though the material is not good enough for dusting cloth also......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Cancel my order due to I'm out of station [Resolved]

 Sarala1234 on Apr 18, 2017
I want to cancel my order... Please cancel...
Due to iam out of station...
Shipment id-103618279;
Tracking id - 42773405010
Product details - red rose yellow saree...
Another order...
Shipment id - 103618280
Tracking id - 42773384754
Product details - ishin cotton yellow bollywood woven women's saree...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Cancel my order... Due to i'm out of station [Resolved]

 Rasagnya333 on Apr 18, 2017
I want to cancel my order... Please cancel...
Due to iam out of station...
Shipment id-103618279;
Tracking id - 42773405010
Product details - red rose yellow saree...
Another order...
Shipment id - 103618280
Tracking id - 42773384754
Product details - ishin cotton yellow bollywood woven women's saree...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Product: Red poly cotton Jacquard with Blouse - return

 thiagavelu on Apr 16, 2017
Dear, My order no. 103610280, Product: Red poly cotton Jacquard with Blouse is not fulfill my expectation in material quality. hence I want to return the same. please guide me how to return and what is the procedure.

E-mail: ktvsonu_1969@yahoo.co.in...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Not processing returns [Resolved]

 Nupur Khandelwal on Apr 15, 2017
I have ordered two sarees from craftsvilla on 7 april...which was delivered to me on 10 april. The product i ordered was quite different from the description, moreover Have been trying for last 4 days to enter bank details to return product but site is not updating the same and iam unable to return 17april 2017 being the last date. Poor service and poor product quality. Kindly guide wat to do asap!!...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Craftsvilla.com — Refund issue for order id:104221843 [Resolved]

 Pinky Rout Bal on Apr 13, 2017
I ordered one saree worth RS.2599 with Order Id:104221843 through debit card and after 10 min i ordered another one.So, i canceled the 1st order and i got a message i will get my money after 24 hrs. But after 3 days, when i asked customer service of CraftsVilla about my refund, they simply disconnected my call . Govt should ban CraftsVilla service as they are bloody cheater.pls resolve my problem....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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