CraftsVilla.com — Designer patiala suit

Address: Mumbai City, Maharashtra, 400081
Website: Craftsvilla.com

We had ordered many dresses & sarees from this website on 24.10.15.

Almost 80% of the products are found to be sub standard, not as shown on the website & semi-stitched instead of the complete suit showed on the website.

Their Customer care number ([protected]) only rings & nobody picks up the number. Is this company serious about Customer service? Does it check its vendors?

Most of these traders are from Surat. Does this signify anything?

I have returned two items (Shipment nos:[protected] /[protected] & still have not received back the refund. I want return two more but am afraid whether I will get the refund or not as nobody picks up the phone to clarify our doubts & we are not receiving any information about the refund except one e-mail saying that the payment will be refunded.

Should I go ahead & file a police complaint?
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    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    29%
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    CraftsVilla.com Phone
    +91 22 6157 9090
    CraftsVilla.com Address
    Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
    View all CraftsVilla.com contact information