CraftsVilla.com — Not Received Refund Money against order no[protected]

Address:

Mumbai City, Maharashtra

I had placed order with Craftsvilla for a dress material, I received the order but dress quality was very poor so i asked them to return it, As per their return policy, THEY DO NOT ARRANGE RETURN PICKUP and customer needs to return it, later they provide coupon for that money.As i stay in Maharashtra I spend 150 rs in order to courier that dress to Gujrat.They received the product safely but they have send a mail on dated 19th may 2015 that to make the refund amount of Rs 1499/- which i had spent, I also send them my courier payment receipt. But they are ready to provide only vouchers for 100 Rs which i need to use for shopping on their site.But we are trying from last 5 days to reach the customer care but the customer care number is not traceable. So, please help me to refund my money back.