CraftsVilla.com — Order no.[protected] ordered 2 products but got only 1

skssassociates

from Hyderabad, Telangana

Address:

mumbai

In my order number :[protected] dated 29/9/2020 i ordered
1. Green silk printed kurti with pant set (FS) - MNAVR[protected]
2. Grey Silk Printed Kurti with pant set(FS) - MNAVR[protected]
From the above 2 products I got only No.1 Green silk printed kurti with pant set. I Got the delivery today in a full sealed cover I opened the cover there was 1 set but the bill which was enclosed in the package is having 2 sets. I made a complaint regarding this many times by email and by calling to the customer care also they are telling that we will arrange the pickup of the 1 item which i got and will arrange the refund of both. But when the pickup executive is coming from Ecom Express he is telling that 2 items i have to give him or else the pickup request will be cancelled and again i called to the customer care number they arranged the pickup 4 times but same thing is happening I told the customer care person to arrange pickup for 1 item and they told ok sir but again the pickup person is asking for 2 pieces. I am having the call recording of the conversation with the customer care executives, from last 1 month i am facing the problem but not getting proper response, I am attaching the Screen shots of the emails and also the pickup person AWB Details.

+2 photos

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Nov 05, 2020

Updated by skssassociates I asked them to refund the balance Items amount but they are not doing that thing also inspite of refund they are telling to return the 1 item which i got and after that they will refund the full order amount for 2 items. But looking at the response from the customer care I am in a confusion that if i return the 1 product also then what is the surety that they will refund the amount to me. They can send me the balance product but that also they are not doing. This is the worst company which i came accross.

Nov 05, 2020

Updated by skssassociates I am sending the Ecom Express pickup details in that it is mentioned for pickup of 2 items. How is return 2 items when i got only 1 item.

Nov 05, 2020

Updated by skssassociates today on[protected] I tried to contact the customer care they are telling to again wait for 2 days and when i asked for the surety as i listening this 2 days thing from last 10 to 12 days every time when i am calling they are telling to wait for 2 days and every time new executive is answering the call. But today the customer care person disconnected the call and this happened with me 2 times that they disconnected the call. I am having the conversation call recording but here the option o[censored]ploading is not available. So What should I do know I am not able to understand.