[Resolved]  CraftsVilla.com — Order#[protected]not getting my refund

I had cancelled my order on 10th sep on craftsvilla.com and I am not getting my refund of 1400 ..I contact the customer care and they say it takes 7 days and its more than 20 days and i m yet to receive my miney...the customer care do not reply to my mail and I need to keep on sending multiple emails...I am not getting my money back...the customer care says its in status refund is getting processed..but wht do I need to do on this...I m just concerned about my money for which they are not giving me the clear visibility