CraftsVilla.com — product returned but refund not given

Address:

700074

I had bought a saree from craftsvilla, which i returned. (With my own money because they did not give me return options). Even after recieving the product back, they are harrassing me for the refund since two months. I have the proofs of delivery in surat which i have mailed to craftsvilla but in vain. I am already harrassed as i have spent rs500 to courier the product which should have been picked up by the online company. Now i have paid for the saree, paid for the courier and sent the saree as well. Please help.