CraftsVilla.com — Refund received not received in bank account

I received refund in my wallet for a banarasi silk saree, earlier i had bought anarkali suit and the same happened in that case too.
I want the refund to be transferred to my bank account (i have saved my account details in my profile). No one from craftsvilla responds to the calls.when we call customer care, they don’t pick up. Order id-481244
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