CraftsVilla.com — regarding return

Address:

Dakshina Kannada, Karnataka, 575002

I am a seller in craftsvilla. I dispatched my product to logistic on dec 08, 2017. After that customer my product on the same day evening of product delivery. After one and half month, not yet received my product back.in craftsvilla side, they are saying that product got delivered to me and gave courier details. But courier side, they are saying they returned product and said to ask craftsvilla customer care. Craftsvilla saying to enquiry courier persons. I handed over product to logistics provided by craftsvilla. Logistics picked product from me. Returning product through logistic to my hand is also craftsvilla responsibility. Instead of that they are saying my to enquire courier person by myself. I am highly disappointed with this answer. Craftsvilla response and courier person answers are controvert each other. I request you to resolve this issue as soon as possible.