CraftsVilla.com — Severe quality issues with three sarees purchased on 26th Dec 2020

Address: Ground Floor Parihar Chowk westend Mall, Harmony Society, Ward No. 8, Wireless Colony, Aundh, Pune, Maharashtra 411007

We have ordered 3 sarees of approx Rs 5000 on 26th Dec 2020 and got the deliveries on 31st of Dec. However, there are severe quality issues with the products and till today orders are not completed in the system after delivery, due to which we are unable to request “return”. Screenshots attached and as per their customer care it is a technical glitch.

This has severely shattered our trust on the company as we are facing issues even with the refund as the customer care informed us today that as per the company policy they cannot refund the amount to our bank accounts which further added to our frustration.
If the customer is not happy and wants to return the product, I don't understand the challenge of returning the product and refund the amount.
They have also told us that I should send an email within seven days so, I think I am much within time and deserve a refund.

We are reachable at +91 [protected] and +91 [protected] in case any details are required. I am lodging this complaint as strict action is required to be taken against these fraud companies who are simply cheating people.
+3 photos
Was this information helpful?
No (0)
Yes (0)
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    CraftsVilla.com
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    1162
    Pending
    115
    Resolved
    303
    CraftsVilla.com Phone
    +91 22 6157 9090
    CraftsVilla.com Address
    Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
    View all CraftsVilla.com contact information