[Resolved] CraftsVilla — Not giving my refund | |||||
I have purchased a suit on 16th jul 2016 cash on delivery. And request to return on same day it was delivered to me coz the material was very bad. Their courier boy initiated pick up on 19th july 2016. I have not received my refund till now. Calling them daily & they make fake promises that they will refund the money. Till date i have not received my money back. Request you to take appropriate action. Was this information helpful? | |||||
Aug 19, 2016 Complaint marked as Resolved They took huge time & very slow process. Their finance team is zero. But i kept my effort constant they was in touch by mail. same mail id mentioned on their website.
What ever proof they required i submitted. In last i won the battle. Verified Support Aug 19, 2016 CraftsVilla.com Customer Care's response Our humble apologies for the inconvenience caused to you all this while Vasundhara.Please connect with us for any further assistance. We will make sure your experience is better. Regards, Craftsvilla Happiness Team | |||||
 12 Comments | |||||
Comments
You people are making fool if mine. As required and desired by your executive Ms Seema i have forwarded my bank statement for verification purpose that i have not received any refund.
Hi Vasundhara,
We're extremely sorry for the inconvenience caused to you.
Shipment #[protected]
Please grant us some time to check the issue with our finance team.
Regards,
Craftsvilla Happiness Team
We're extremely sorry for the inconvenience caused to you.
Shipment #[protected]
Please grant us some time to check the issue with our finance team.
Regards,
Craftsvilla Happiness Team
This answer i am getting from 20th July. So many times called you people got the same reply. Sent my account statement for verification. Still need time. Whenever called you people always excuses for 24 hrs time. You people harassing me for refunding my hard earned money. From 16th July its 02 August. Still u people need time.
Hi Vasundhara,
We're extremely sorry for the unfortunate incident.
Kindly request you to email us the scan copy of your bank statement.
Please be assured that we'll connect with you with an update on the status.
Regards,
Craftsvilla Happiness Team
We're extremely sorry for the unfortunate incident.
Kindly request you to email us the scan copy of your bank statement.
Please be assured that we'll connect with you with an update on the status.
Regards,
Craftsvilla Happiness Team
Already mailed you yesterday on customer care mail id. Also mentioned on above conversation that as desired by Ms Seema forwarded my account statement. At Least go thru the conversation before replying.
Attaching the image. Kindly refund my amount and stop making excuses.
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Attaching the image. Kindly refund my amount and stop making excuses.
Hi Vasundhara,
We're sorry to disappoint you.
We've forwarded to your issue to the concerned team and we'll sort this out on priority for you.
Regards,
Craftsvilla Happiness Team
We're sorry to disappoint you.
We've forwarded to your issue to the concerned team and we'll sort this out on priority for you.
Regards,
Craftsvilla Happiness Team
Kindly mentioned specific time line. I feel horrible after hearing and reading same line that you people will sort out the matter. Kindly refund my money.
I have not received any update regarding my refund.
Dear Consumer care, these people are not replying & also not refunding my money. Now where should i go to complaint. So that appropriate action could be taken.
Kindly help. Should i go to court.
Kindly help. Should i go to court.
Hi Vasundhara,
We understand your agony.
We're closely following up on this to ensure it is sorted out on priority.
Request your patience.
Regards,
Craftsvilla Happiness Team
We understand your agony.
We're closely following up on this to ensure it is sorted out on priority.
Request your patience.
Regards,
Craftsvilla Happiness Team
I got my money back today. Thanks. I think you must hire new accounts people.
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Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
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Apologies !
Shipment #[protected]
As per our records, we have initiated your refund. Hence, we request you to check with your bank for the same.
Regards,
Craftsvilla Happiness Team