[Resolved] CraftsVilla — product delayed for 3 weeks

Stew

from Mancheral, Telangana

Address:	632004
Website:	Craftsvilla

I had ordered an Anarkali for Rs. 2402, on jan 3rd. I was supposed to receive the item on jan 11th. Have called their customer care two times already but they have not taken any action from their side to find where the product is. The last online tracking information was updated on January 5th as it reaches Ahmedabad. I am very disappointed in my very first experience with Craftsvilla. Either I should receive a full refund or the product should reach me without any further delay.

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Feb 15, 2018

Complaint marked as Resolved

Craftsvilla replied saying that the product went missing on its way here. They initiated a full refund which I received back into my bank account in 5 days. Although I did not get the product, at least the company was honest enough to refund the money. Thank you.