[Resolved] CraftsVilla.com — Complaining about more amount has been taken

Pragya Sancheti

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560010

I had purchases a saree from craftvilla.the total amount of my bill was 1349.But the person who had come to deliver my order had taken amount of 1410.As I was in hurry I could not check online how much I should pay.there was no receipt also on the cover.so please refund the excess amount you have taken

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Mar 2, 2017

Complaint marked as Resolved

Verified Support

Jan 30, 2017

CraftsVilla.com Customer Care's response Hi Pragya,

We're extremely sorry to hear your experience with us.

Shipment #[protected]

As per our records, we have refunded against the order amount. We kindly request you to check with your bank within 7 business days.

Regards,
Craftsvilla Happiness Team

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Comments

Swathi Jagadesh

from Chennai, Tamil Nadu

I was trying to order a kurti on Thursday, money from my account got debited but the order was not placed and money also not refunded. I was trying to contact costumer care but I couldn't contact fro my Craftsvilla app. I don't know what's the problem. Kindly refund the amount ASAP

CraftsVilla.com Customer Care's response, Feb 17, 2017

Verified Support

Hi Swathi,

Apologies.

Please share your registered email address with us to assist you accordingly.

Regards,
Craftsvilla Happiness Team