[Resolved] CraftsVilla.com — Horrible cheap piece sent

Jyothi Nagesan

from Delhi, Delhi

Website:

www.craftsvilla.com

Shipment[protected].-of craftsvilla

I had ordered a saree from craftsvilla.com for Rs.1480/- and received the same on the 12th April 2017.
IT WAS HORRIBLE-A MERE PIECE OF SEE-THROUGH NET.
SO I put the Return and Refund request within an hour but till date-that is in the past 12 days no movement from Craftsvilla to pick up and refund the amunt.
This amounts to fraud with the customers.
I want my refund immediately.
Dr.Jyothi
Vijayawada

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May 31, 2017

Complaint marked as Resolved

Verified Support

Apr 24, 2017

CraftsVilla.com Customer Care's response Hi Jyothi,

We sincerely regret the inconvenience caused.

Shipment #[protected]

We tried reaching you on your number but couldn't get through. However, we are getting this checked with our logistics partner and will get back to you at the earliest. Please allow us some time.

Regards,
Craftsvilla Happiness Team

Apr 25, 2017

Updated by Jyothi Nagesan I have raised a return request the same day as i received my courier-12th of april 2017.
Now today they say that i have not sent my return request on time.
Disgusting fraud it is.
I mailed them immediately... And they replied that it is being picked up for refund... Now they say that it is not possible. The delay is from them... Not mine
I want my refund.
Dr. Jyothi

This is the copy of their reply:
Craftsvilla - customer care
To [protected]@yahoo.com
12 apr at 4:29 pm
Image

Dear customer,

We would like to acknowledge that we have received your request and a ticket has been created with ticket number –[protected].
A customer experience representative will be reviewing your request and will send you a personal response within 12 hours.

Thank you for your patience.

Sincerely,

Customer experience team

Craftsvilla.com
[ — 001:000298:29932 — ]
Reply reply to all forward

Verified Support

Apr 25, 2017

CraftsVilla.com Customer Care's response Hi Jyothi,

We understand your disappointment and apologize for the same.

Shipment #[protected]

Please allow us some time to get this checked with our concerned team and we'll keep you posted with the status.

Regards,
Craftsvilla Happiness Team

Verified Support

Apr 28, 2017

CraftsVilla.com Customer Care's response Hi Jyothi,

We understand your disappointment and apologize for the same.

Shipment #[protected]

We tried reaching you on your registered number but couldn't get through. Be assured that we're working on your query and we'll get back to you at the earliest.

Regards,
Craftsvilla Happiness Team