[Resolved] CraftsVilla.com — Paid amount not refunded

KhushbooCF

from Pune, Maharashtra

Address:	Mumbai City, Maharashtra
Website:	www.craftsvilla.com

I had ordered 4 dresses from Craftsvilla worth INR 5k approx. on Nov 22, 2016. The amount got deducted from my account but the ordered was cancelled by Craftsvilla saying that the payment did not reach them. I had to place the same order again which got completed. Then I was informed that my 1st order was processed and was sent to me. Due to duplicate orders, I had to cancel this order for which REFUND OF INR 4899/- WAS NOT INITIATED EVEN AFTER 2 MONTHS AND REMINDING THEM MULTIPLE TIMES. Everytime I get the response that we have initiated it and you will get the refund in 7-10 working days. The amount of INR 4289/- was refunded to me on Jan 20, 2016 (after calling them multiple times) and INR 610/- (Shipment ID:[protected] is yet to be refunded. I have already called them twice after this and got the same response on both the times.

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Mar 3, 2017

Complaint marked as Resolved

Jan 30, 2017

Updated by KhushbooCF I had ordered 4 dresses from Craftsvilla worth INR 5k approx. on Nov 22, 2016. The amount got deducted from my account but the ordered was cancelled by Craftsvilla saying that the payment did not reach them. I had to place the same order again which got completed. Then I was informed that my 1st order was processed and was sent to me. Due to duplicate orders, I had to cancel this order for which REFUND OF INR 4899/- WAS NOT INITIATED EVEN AFTER 2 MONTHS AND REMINDING THEM MULTIPLE TIMES. Everytime I get the response that we have initiated it and you will get the refund in 7-10 working days. The amount of INR 4289/- was refunded to me on Jan 20, 2016 (after calling them multiple times) and INR 610/- is yet to be refunded. I have already called them twice after this and got the same response on both the times.

Verified Support

Jan 30, 2017

CraftsVilla.com Customer Care's response Hi Khushboo,

We sincerely regret the inconvenience caused.

Shipment #[protected]

We're getting this checked and will get back to you at the earliest. Please allow us some time.

Regards,
Craftsvilla Happiness Team

Verified Support

Jan 31, 2017

CraftsVilla.com Customer Care's response Hi Khushboo,

We sincerely regret the inconvenience caused.

Shipment #[protected]

We have processed refund for the order amount which will be credited in your account within next 7 days.

Regards,
Craftsvilla Happiness Team

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Comments

Muskaan seth

from Nawalgarh, Rajasthan

I have recieved my order although i have cancelled it

CraftsVilla.com Customer Care's response, Feb 6, 2017

Verified Support

Hi Muskaan,

We're sorry for the inconvenience caused to you.

Shipment #103488856

We have processed your refund against the order amount and we'll keep you posted with the refund status.

CraftsVilla.com Customer Care's response, Feb 6, 2017

Verified Support

Hi Muskaan,

Apologies !

Shipment #103488856

We request you to check your email inbox for further communication.

Regards,
Craftsvilla Happiness Team