Craftvilla — Bad delivery

Address: Kozhikode, Kerala

I ordered an item through craft villa through online. After booked, the item shipped through DTDC courier. Atlast the courier told me that they will not reach the item at home. I am unable to get the item from their office. booking date is 17 Aug 15 so far I didn't get the item. I. Don't know that why Courier refused for delivery. Please also intimate such problems while on booking. Please instruct to all. My A32439771