Credai — Transaction failed but amount debited

Address:

A-80/203, ONGC COLONY, GOKULDHAM, GOREGAON EAST

I am using CRED APP with registered mobile no. [protected].On 14.05.2022, amount of INR 2440.00 was debited twice for Electricity bill payment, out of which one payment was successful and another one failed.
However, I had not received refund for the failed transaction till date.It is requested to refund me the amount