Credibility Solutions Private Limited — Package can't pass through custom clearance.

I have ordered many products from this company through club factory but some of my recent orders are just stuck at custom clearance and I am really in a hurry because I soon have to move from here, so if the order comes much later, it will be troublesome for me. I hope you could look into this matter.
Order number: SO[protected]
also, the order was split into 2 parts among which I got one, but the other and bigger package is yet at customs clearance. Please help!