Citibank India Credit Card — InCorrect Cash Payment reflecting for Credit Card Bill paid

Address:

Bangalore, Karnataka

Citibank Team

I had made three cash payments for my Citibank Credit Card bill at Citibank ATM HSR Layout (Bangalore). These payments were made on on 2nd Feb 2013. One of these payments is less by Rs 500. I have called Citibank thrice and every time they ask for 48-72 hrs to revert back. During one of the calls I was told that I will get a call back immediately from the concerned department who work on these issues. I havent received a call back till date but yes I did receive a mail that Citibank was trying to reach me which is surprising. I did call them back after seeing the mail and they have requested for for 3 more days.

I was given these reference nbrs 97146 and 17017 to track the issue so that whenever I call Citibank phone banking I could refer to these to help Citibank team understand the problem.

I had withdrawn money from an HDFC ATM in HSR Layout (which is less than 500 meters away) to make the cash payment for the credit card bill. The money was counted properly and put in 3 envelopes. Not sure how can it take so long to get to the root of such a small problem.

Regards