I have been trying to update my contact details and address for my Indus Ind credit card but I have been stuck in their IVR for almost a month. The IVR asks me to generate a new T-Pin and never transfers the calls to CSR (but in the background says 'Please wait while we transfer your call to our customer service representative'). It keeps me waiting for 10-11 minutes every time. As I am writing I am still trying to call your IVR.
Sad systems. Wonder how do you intend to increase your business and reach if your systems are so pathetic? Selling a credit card is not enough maintaining the service levels and abandon rate are also important.
Since I did not receive the credit card statement by email (which I should have) or by post (which i would not as I moved from Mumbai to Delhi) or on mobile (as I changed by number ending 23 when i moved from Mumbai), I was trying to update the details by calling their call center number +[protected] several times from January till February. I even wrote them emails on Feb 12, 2013 and Feb 26, 2013 regarding my query on updation of address & mobile number as I did not know my bill generation and payment dates of credit card since receiving it in Dec'12 end.
Finally after a month or so I established contact with them today. The agent has taken requests to update all details finally. Unfortunately I was told today that there is 1700 late payment plus interest charge as I paid my bill after 4 days of my actual bill payment date. I am yet to receive the break up charges which they will email in the next two days along with the last bills. I paid the air ticket amount (since I was aware of the amt paid on the airline website) purchased through my Indus Ind Aura Platinum (Travel) card along with my other bank credit card bill due in Feb after calculating the 50 day interest free period. However i was told today that my billing cycle was from 12th to 12th and consequently the bill payment date would be around 1st or 2nd of every month not 4th or 5th.
I want the reversal of these charges because of the inefficient systems and no response to my queries over email or voice has led to me not knowing the bill payment or bill generation dates. Also charge levied is huge and must be faulty as their faulty systems. All the agent said that due to faulty systems the team could not respond to my queries over email (though I received the automated response with request number - PFA the attachment) and on call as wait time was higher because of large of number of calls (this is despite the fact that I called from 7 in the evening till1 in the night)
If Mr Romesh Sobti or Ms Anita Verghese are reading this please note the faulty systems and take care of your manpower planning in the call center. Hopefully the charges will be reversed as I will not be paying for the inefficient systems at your Bank. If the Bank does not resolve I will take it up with the RBI ombudsman for redressal as I think I have a valid case and claim a compensation for wasting my time.
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ind. — email
Good day to you. I want to inform you that your verification details has been processed. I must say that you should consider yourself extremely lucky to have emerged as one of our lucky winners in the UK National Lottery Online Sweepstakes International Program.As you already know, all participants for the online version were selected randomly from the World Wide Web through a computer draw system and extracted from over 125,000 unions, associations and corporate bodies that are listed online and each email address was attached to a ticket number. Your email address ([protected]@hotmail.com) attached to ticket number: [protected] with Serial number: 5388/02 was selected which automatically makes you one of our lucky winners.
Your funds has been approved for release and we will begin the process of remittance of your prize money to you immediately you select a mode of payment from the options stipulated below:
1. We can have your winnings wired into your private bank account from our official participating bank.
2. Courier options, we can make arrangements for you to receive your winning cheque, certificate and other vital documents through a secured and efficient courier service.
NOTE: ALL ACCRUING CHARGES ARE DIRECTLY BEARABLE BY THE WINNER AND CANNOT BE DEDUCTED FROM YOUR WINNINGS BECAUSE YOUR CHEQUE IS PROTECTED BY A HARDCOVER INSURANCE POLICY WHICH MAKES IT IMPOSSIBLE FOR ANYONE TO MAKE ANY DEDUCTION OF WHATSOEVER BEFORE IT IS REMITTED TO YOU. YOU MUST UPDATE US WITH YOUR CORRESPONDENCE WITH THE COURIER COMPANY OR THE BANK BEFORE AND AFTER COMPLIANCE.
Below is a brief explanation of the options and its accruing charges:
To have your winnings wired into your personal bank account, I would like to make clear to you that your cheque will be sent to our affiliate bank for transfer into your personal bank account. However, you will be requested to activate or open an account with them so that your cheque can clear into it for the transfer of your winning prize into your account in your country. The minimum amount that is required by the bank to open an account for non UK residents is not a fee of any sort as it will be added to your winnings when the transfer is been made since it is just an initial account opening balance. As soon as you activate your account with them, your pin number and your account number will be given to you and you will start the transfer of your winnings immediately. Note that this amount has to be provided by you to the bank through any method they deem fit before they can activate the account.
Regarding courier delivery, our affiliate courier company which is Greyhound Express Couriers is the only courier company registered with the UK National Lottery thus they are incharge of all delivery of parcel for winniners of the UK National Lottery.
It is important to note that services rendered by this courier company are to be paid for by you and not the Lottery Board. Greyhound Express Couriers does operate on Pay before delivery (P.B.D) service to winners of the UK National Lottery thus they shall not commence delivery until they are paid.
You are advised to get back to us as soon as possible regarding what option you have chosen because the next edition of this draw comes up soon.
Sincerely yours,
Mr. Glen Michael.
I have received an email above from British national Lottery headquarters said that I am a winner of the lottery with ticket number [protected] and my serial number 5388/02 and my prize information has been sent to them. I wonder when i am going to receive my prize, if i ll receive it at all! Cause i have a feeling that i have been scammed!
Please send to me your reply in my email [protected]@yahoo.com