I complent to canara bank —
Resp/sir
This is to bring your kind notice that, myself ashok kumar is an employee of sail/bokaro steel plant. I have not taken loan from any bank so far. I went to maruti showroom on dated 12/09/2019 to purchase a new car by taking loan. The showroom searched my cibil score and appraised me that canara bank (Pentacoastal school branch bokaro-jharkhand) against my pan details. The truth is that i have not taken any loan from the said branch. I am not holding any account in the said branch. When i enquired branch chief, i informed them about the incident. They checked their records and informed me that none of my personal details except pan /documents/photo is available in the record. On checking records it was found that loan has been granted to a person namely ashok kumar (An employee of pentacoastal school). They had downloaded my pan from transunion cibil site and used the same for grant of loan to ashok kumar (An employee of pentacoastal school).
When i requested the branch manager to close and remove all loan details from my pan, he refused and threatened me of dire consequences.
This is a serious case of fraud initiated by canara bank staff in disbursing loan flouting rbi guidelines and downloading my pan details from transunion cibil site.
I am reporting this incidence to rbi ombudsmam cell for proper investigation
Waiting eagerly for your reply
With warm regards,
Name:-ashok kumar
S/o late ram nath prasad
Address:-sector -9b,
Qrt no-1393,
Street -16,
Bokaro steel city
Contact:-[protected]
Email:[protected]@gmail.com
Dated:-18/09/2019
Bank replies to me —
Dear sir,
Kindly go through the branch reply regarding your subject complain.
Regards
Customer service section
Co ranchi
From: e. C. Penta costal assembly school
Sent: wednesday, september 18, 2019 1:29 pm
To: csso
Subject: re: regarding grant of loan to another person using my pan avapk4295l
Dear sir,
Mr. Ashok kumar has availed loan from our branch pentacostal. He has given kyc as adhaar.
His adhaar no[protected]. His loan no[protected],[protected],[protected]
[protected] and[protected]. His saving a/c no[protected]. All above mentioned a/c
Have not updated any pan no.
At the time of cibil enquiries to be submitted only adhaar no. Cibil is automatic showing
Pan no - avapk4295l. It is the fault of cibil.
So, we request to customer to contact to cibil portal for correction of pan no.
Thanks and regards
Manager
Pentacostal branch.
From: csso
Sent: wednesday, september 18, 2019 12:49 pm
To: e. C. Penta costal assembly school ; mipd ro dhanbad
Cc: ajit kumar mishra ; mahamaya prasad roy ; mipd section ranchi c. O.
Subject: fw: regarding grant of loan to another person using my pan avapk4295l
Dear sir,
Kindly go through the trailing mail which is self explanatory. You are requested to look into the matter and reply at the earliest.
Regards
Customer service section
Co ranchi
From: mahamaya prasad roy
Sent: wednesday, september 18, 2019 12:25 pm
To: csso
Subject: fw: regarding grant of loan to another person using my pan avapk4295l
From: ashok kumar
Sent: 18 september 2019 11:02
To: mahamaya prasad roy
Subject: regarding grant of loan to another person using my pan avapk4295l
Disclaimer:this email may contain privileged information and is intended solely for the addressee, and any disclosure of this information is strictly prohibited, and may be unlawful. If you have received this mail by mistake, please inform the sender immediately and delete this mail. Any information expressed in this mail does not necessarily reflect the views of canara bank. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the bank. The recipient should check this email and any attachments for the presence of viruses. The sender declares that no liability can be cast upon the sender for any error or omissions in the contents of the message that arise, as a result of e-mail transmission and further declares that the sender cannot be made liable for any loss suffered by any person, on account of having acted upon any messages which is vitiated by error, omissions or interception.
Then i replied to him —
Dear sir
Regretfully i stay the reply sent by you is extremely fishy and needs further investigation
1. The loan was sanctioned as per documentary evidence of aadhar is not acceptable. The first was sanctioned on 18.12.2010 where as aadhar enrolment started in india in september 2010 and much later in jharkhand in april 2012.
2. At the time of cibil enquiries to be submitted only adhaar no. Cibil is automatic showing
Pan no - avapk4295l. It is the fault of cibil.
So, we request to customer to contact to cibil portal for correction of pan no.
The above reply is unsatisfactory because cibil takes information from credit institution and as stated in point no.1, during the period of non existence of aadhar, hard copy of pan must have been by the loan sanctioning bank as basis for granting loan.
3. Hence the reply has much more to hide than reveal.
4. Therefore i urge the canara bank management to issue me noc stating that no loan has been granted against me (Ashok kumar & pan no. Avapk4295l).
5. The outstanding loan may be corrected by using actual pan no. And aadhar no. Of the person namely ashok kumar (Employee of pentecostal assembly school at bokaro)
Regards
Ashok kumar
Mobile no - [protected]
Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
Sep 20, 2019
Updated by ayushiashok bank replis to me
E.C. Penta Costal Assembly School
Attachments
Thu, Sep 19, 12:48 PM (21 hours ago)
to CSSO, MAHAMAYA, MIPD, CO, MIPD, me
Dear Sir,
Mr. Ashok Kumar who is a permanent staff of Bokaro Pentacostal School .His salary is coming in our Branch.
He has availed loan on salary basis. He has given KYC as ADHAAR and salary slip. Now Today he submitted
his PAN No-GNPPK9867P. We have updated his PAN No. in his Account.
Attachment of PAN No. is enclosed.
Regards
Manager
Pentacostal Branch
loan no[protected],[protected],[protected]
[protected] and[protected]. His saving a/c no[protected] ARE all loan belong to THIS PAN. THE PAN NU, NUMBER IS GNPPK9867P . SO, KINDLY REMOVE ALL LOAN FROM MY PAN AVAPK4295L AS SOON AS POSSIBLE, BECAUSE I NEED A LOAN IMMEDIATELY AND NO ANY BANK TO READY TO GIVE A LOAN DUE TO SHOW MUCH LOAN ON MY PAN AVAPK4295L, ALL MISTAKE DONE BY CANARA BANK PENTE COSTAL BRANCH BOKARO, JHARKHAND .THEY ARE ALSO BLAMING THE CIBIL ON THIS MAIL ( I ALL READY MENTION ABOVE )