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Credit Information Bureau India [CIBIL] Complaints & Reviews

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Updated: Feb 16, 2026
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Credit Information Bureau India [CIBIL] reviews & complaints page 7

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R
Raj Vaishnaw Tripathi
from Jaipur, Rajasthan
Mar 13, 2022
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Hello Sir/Ma'am, My Name is Raj Vaishnaw Tripathi and I am a student. I take small pocket money loans From MPOKKET mobile app and I cleared every loan long before the limit date but when i check my CIBIL score Report, some closed loans are shown active till about 30 days. Even now i have only 4 loans open of Total 2, 360 Rs but in CIBIL Report it is showing 8 loans of Total 10, 896 Rs. I am attaching the photo of Open Loans in MPOKKET mobile app which are only 4 Loans. So, please have a look on my issue and resolve it as soon as possible. Thank You.
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    russell_1984
    from kolkata, West Bengal
    Mar 12, 2022
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    I have a account which is of AXIS Bank credit card and which is still showing active on my cibil report. According to the RBI law no account should be on the cibil report for more than 7 years.

    I have reported this to AXIS Bank as they cannot find information at all with AXIS Bank and CIBIL is not removing this from my credit report at all

    Please help.
    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
    It's not cibil headache to close it, u need to follow up with loan bank to share the closure certificate to cibil.
    If you get from them and share to cibil, they will not accept it it should be from financial firm itself.
    Surprising factor is neither cibil nor any loan lending firm are interested to share the communication between them and u'll be wondering what's going on, i managed to close 4-5 such accounts which were active since 8-9 years of closure of those and it took me 3-12 months window to close those accounts. But trust me it will hardly impact the revision of your score as cibil is least interested to count those closed account to revise score upward, for downgrading they will definitely not miss to quote those account.
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      S
      Sasosen
      Mar 11, 2022
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      I paid the amount and loan got closed but my Cibil get reflecting by stashfin. My Cibil shows suit filed. After loan closed why my Cibil get reflect. so from your side update to my cibil. And remove the suit filed.And give me NOC or loan closed statement
      Registered mobile no-[protected]
      Reg.mail.[protected]@gmail.com
      Further my future loan will get rejected. So please update immediately
      Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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        S
        Satish Kumar Pal
        from Delhi, Delhi
        Mar 8, 2022
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        Address: E 170 beta 1 Greater noida

        Dear
        Sir I am request for cibil report in closed canara Bank account show DPD. I am not apply to this time loan. So pls clear my show my dpd
        Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
        Mar 08, 2022
        Updated by Satish Kumar Pal
        Canara Bank closed account show my cibil report DPD . My cibil report so I am face this time problem.

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          Rnavelkar
          from Bicholim, Goa
          Mar 4, 2022
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          Address: Bicholim Goa

          Refer to My CIBIL files indicating that there is a (1) Consumer Loan of Rs. 2000/- sanctioned on 13/02/2021 with Ac No.NOR21E[protected] of CapFloat Financial Services Pvt Ltd, (2) Consumer Loan of Rs. 8000/- sanctioned on 13/02/2021 with Ac No.NOR21E[protected] of Karur Vysya Bank Ltd (3) Personal loan for Rs.2, 500/- sanctioned on 05/12/2021 with an Ac No DPAFC[protected]A of Axis Bank. But I didn't borrow from any of these companies. Therefore, please correct the same on my CIBIL.
          Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
          that's amazon pay later. you need to get closed Capfloat as well as Karur vaysya loan account both, i got closed amazon pay later and requested capfloat cancel the account with 7k immediately as it reflected very next month, whereas Karur vaysya appeared 3 months later after the closure of Amazon pay later, after complaint to them they took a month to identify what for that account is and informed i opted for amazon pay later and capfloat got opened that account of 25k loan, i requested them for closure as that account is no more functional since 3-4 months and then they took 45 working days to process the cancellation and precisely it took 3 months around to close that 25k loan account which was closed in feb end probably, but there is no impact of same on my credit score it remains same which was 2-3 months back, but yes when it was opened they had reduced it by 4 points. which recovered by itself.
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            B
            bidyut.sahaji
            Mar 3, 2022
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            Address: Home Credit India Finance PVT LTD Gainz, 6th floor, Beretena Agrahara, Hosur Main Road, Next To AUDI Showroom, Bangalore, Karnataka -560100
            Website: INCRED NBFC COMPANY

            Hi,
            this is bidyut sahaji and my concern is that i have taken a loan form mobikwik and the loan no is
            dxdel[protected] with rs40, 000/- form icred lender consumer loan but in cibil show another more loan ac no
            dxbng[protected] with same leneder icred rs 1, 50, 000 with emi 5324 where i dont have any such types of personal loan i have already rise a dispute on cibil portal but resolution since 1 month and more and where i have entered the icred site where i see that show emi 5214 that i dnt have this loan please find out the wrong help me out this .
            Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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              K
              kalyan 123
              Mar 3, 2022
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              Address: Cibil Transunion ,indiabulls tower, senapati bapat Marg, mumbai, maharastra
              Website: Cibil.com

              Hai this is kothapalli kalyan kumar iam cibil subscriber member, today I checked my credit report in my credit report there is 2 late payments, in that 1. First late payment My credit card activated with Auto Debit option, I alredy paid Minimum Due remaining not transferred to next month because of Auto Debit remaining amount Check bounced this is not my mistake banks mistake. So I closed my sbi credit card because of that late payment
              2. After that above issue I alreted Till now there is no late payments in my payments I paid upto date, but credit report shows 2 Late payments why this type of service I really feel worst about this issue I lost nearly 35 score this is worst thing

              Please kindly remove that Late payments from my credit report
              Don't repeat this kind of activities
              Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                S
                sandipsinghrathaur
                from Gurgaon, Haryana
                Mar 3, 2022
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                Address: Flat C02, Galaxy apartment, Matiyala road Uttam Nagar Delhinagar

                Dear Sir'ma'am,

                My name is Sandip Kumar, PAN No-CDVPK7570F, mail [protected]@gmail.com, and my contact number is -[protected]. in my CIBIL loan of Rs.16, 57, 424 is showing which is not belongs to me. it is also overdue by 5343 days which impact on my CIBIL and create problem in the transfer of my house loan.

                So please help in removing the same from my CIBIL.
                Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                Mar 12, 2022
                Updated by sandipsinghrathaur
                Dear Sir'ma'am,

                My name is Sandip Kumar, PAN No-CDVPK7570F, mail [protected]@gmail.com, and my contact number is -[protected]. in my CIBIL loan of Rs.16, 57, 424 is showing which is not belongs to me. it is also overdue by 5343 days which impact my CIBIL and create problem in the transfer of my house loan.

                So please help in removing the same from my CIBIL. I raised complaints from raised dispute option in the CIBIL report but still did not get any resolution.

                I mailed for the same to [protected]@cibi.com and [protected]@cibil.com, still have not gotten any resolution.

                Very Disappointed, Pathetic customer service!!!
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                  Sarita169
                  from Indore, Madhya Pradesh
                  Mar 3, 2022
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                  Address: 169 Ashok nagar Aerodrum Road indore 452005

                  Purnima jat (Aadhar No :[protected] has already having An pan No AITPJ7610C And by using this pan no she has default many loans. Now sha has taken another pan No CAMPJ6729H by using forged documents And also opened current bank account by this forge Pan No in indusind Bank branch Industry House AB Road Indore having account No[protected] And saving Account in Jana small Finance Bank Ltd branch Kalani Nagar indore having account no [protected] And filling forged Income tax returns by forged pan no CAMPJ6729H And trying to take many loans with An sole object to default them like from previous pan no AITPJ7610C.
                  Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                    S
                    Sunny7892
                    Feb 27, 2022
                    Resolved
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                    Resolved

                    I have not taken any loan from Incred Financial Services Limited.Kindly Check it and Remove from my cibil.I have attached Screenshot.Kindly Check it.
                    Oct 21, 2023
                    Complaint marked as Resolved 
                    Thank you issue resolved.
                    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                      sushil menon
                      Feb 24, 2022
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                      There has been many instances where Banks & NBFC's have shared incorrect information with CIBIL and every time I have raised disputes with CIBIL there has been no action taken by CIBIL on it. The only default answer I have received everytime is CIBIL is a platform for all lenders which gives a bird's eye view about the borrower.

                      I dont know how this complaint system works here, but my question is if CIBIL is allowing to share my personal information on their platform then why are they not accountable to the accuracy of the information. Its high time RBI takes note of this problem where borrowers are suffering because banks and NBFC's licensed by RBI try to armtwist consumers using CIBIL, Experion and other rating agencies.
                      Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                        D
                        Dk1818
                        from Delhi, Delhi
                        Feb 19, 2022
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                        I have a dispute regarding a two-wheeler loan processed by Hero Fin Corp which I do not own but linked in my PAN. It is important to mention here that the loan is running since the year 2019 for which I was unaware and the payment of the same by the borrower has not been done/late payment has been done since the last 1 year due to which my Credit Score was modified and decreased by CIBIL. This issue was also raised with CIBIL in this regard on 03.01.2022 vide Dispute ID CDS[protected] as well as Hero Fincorp Limited on 19.02.2022. After raising the dispute I received the acknowledgment from CIBIL with Dispute ID CDS[protected] where it was mentioned that the turnaround time to resolve my issue is 30 days. But from 03.01.2022 to 18.02.2022 it has been 46 days and I have not received any response from CIBIL till today i.e. 18.02.2022 which shows the negligency regarding the issue raised by me in front of Transunion CIBIL seriously. A necessary action needs to be required in this regard.
                        Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                          Nickmame
                          Feb 18, 2022
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                          Address: 70_15_25 gudarigunta, Mudugulla centre kakinada

                          I am K V DURGESWARARAO I done complete credit card payment with delay due to health problem pls provide noc to my email my credit card no [protected] Axis bank please erase my cibil my email durgesh.[protected]@gmail.comcom my mobile no [protected]
                          Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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                            rathorravi
                            from Faridabad, Haryana
                            Jan 29, 2022
                            Resolved
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                            Resolved

                            Address: faridabad

                            Dear Sir/madam

                            Kindly check my cibil Account. it had updated wrongly cibil score from april2021.

                            I urge upon to you please check & responed soon.

                            NAME:RAVI
                            PAN: DAQPR4917G
                            M:[protected]

                            Thanks & regards
                            Ravi
                            Mar 5, 2022
                            Complaint marked as Resolved 
                            Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 31, 2022
                            Credit Information Bureau India [CIBIL] Customer Care's response
                            Hi, we wish to inform you that the TransUnion CIBIL Score is calculated basis information reflecting in the Credit Information Report (CIR) as submitted by Bank / Financial Institution/s and is a 3 digit numeric summary of your credit history.

                            Know about CIBIL Score here: https://www.cibil.com/faq/credit-score-and-loan-basics. You can also visit our blog https://www.cibil.com/blog/Top-5-tips-to-boost-your-credit-health

                            Also, our Consumer Helpline Number is +[protected] and we are available between 10:00 am to 6:00 pm (Monday to Friday).

                            Alternatively, you may contact us through: https://ssp.cibil.com/contact-us/validateSr/csr1f6
                            As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums.
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                              pradeepbhati070
                              Jan 24, 2022
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                              Resolved

                              Hi team

                              This my request to please consider genuine companies only for tracking cibil score. I am getting mentally disturbed because of dhani loan even though it’s been paid they are not closing loans it’s been 6 months still showing in app as due. Lot of complain I have raised but dint got any solution. Rating of this company is very bad in google reviews. Please consider a well reputation banks for cibil calculations.
                              Feb 27, 2022
                              Complaint marked as Resolved 
                              Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 24, 2022
                              Credit Information Bureau India [CIBIL] Customer Care's response
                              Hi, if you notice any inaccuracy in your TransUnion CIBIL report, please reach out to us by clicking the following link: https://www.cibil.com/consumer-dispute-resolution

                              We shall take up the dispute(s) with the relevant credit institution(s) depending on the type of dispute(s). Know about Dispute Resolution here: https://youtu.be/ut6w7Z2J3Vc
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                                Ghnabi Ganie
                                Jan 22, 2022
                                Resolved
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                                Address: Bona Devsar Kulgam J&K

                                Sir,
                                Recently I have checked my cibil score and an enquiry regarding Enquiry amount under my name reflected there and the date of enquiry was 15/04/2021.iI have not placed any such type of application from my side.
                                Kindly check and remove it from your side so that cibil gets updated correctly at an earliest.

                                Yours well-wisher
                                Ghulam Nabi
                                [protected]
                                Feb 27, 2022
                                Complaint marked as Resolved 
                                Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 24, 2022
                                Credit Information Bureau India [CIBIL] Customer Care's response
                                Hi, we understand your concern and are eager to assist you.

                                Please fill and submit an Online dispute resolution form on: https://www.cibil.com/consumer-dispute-resolution for inaccuracies reflecting in your TransUnion CIBIL report. We will take your dispute with the relevant bank / financial institution based on the dispute type. Know about Dispute Resolution here: https://youtu.be/ut6w7Z2J3Vc2

                                Also, our Consumer Helpline Number is +[protected] and we are available between 10:00 am to 6:00 pm (Monday to Friday). As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums.
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                                  Raghava V
                                  from Bengaluru, Karnataka
                                  Jan 19, 2022
                                  Resolved
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                                  Resolved

                                  I had an Home loan in IDBI bank and was paying the amount regularly at 10th day of every month. But last previous year (2020) in pandemic situation, IDBI bank introduced the moratorium from April 2020 and the EMI amount not debited. It is now impacted on my credit score as its mentioned as late/delayed payment. Could you please correct it ? or let me know if any thing required at my end.

                                  Re: IDBI Home loan -[protected]

                                  Already raised this issue to CIBIL and they replied back that they are not responsible for updating the account details information in CIBIL score until bank confirm

                                  IDBI Bank is not all replying on my credit score issue still now
                                  Feb 19, 2022
                                  Complaint marked as Resolved 
                                  Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 19, 2022
                                  Credit Information Bureau India [CIBIL] Customer Care's response
                                  Hi, we wish to assure you that your concern is being worked upon, however we are yet to receive a response from the respective Credit Institution. Request your cooperation in the interim. As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums.
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                                    Sailesh Aryan
                                    Jan 14, 2022
                                    Resolved
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                                    Address: One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013

                                    Dear, Sir/Madam.

                                    i am a paid member of CIBIL and checks my cibil records on frequent basis, i had a score of 824 until[protected], On[protected] my score has dropped drastically to 724 (100 points drop).i dont have any cheque bounces, no overdue, no latepayment, no pending payments nothing, In my cibil recored all the entries are showing that i am manitaining my financial dealings accurately and timely maner. Irrespective of these good factor CIBIL has reduced my score without any resasons, i have contacted CIBIL on[protected] and raise a dispute (Request#:[protected] to resolve this issue they informed me via email that they will getback to me within 30 days (that is by or before 6th January 2022)but they didnt do that so i have contacted them again on 7th January 2022 and requested to escalate the issue (Service Request Number[protected], they told me to wait fo 7 more days to get resolution, today i have called after the waiting period, but still they dont have any resolution or update, they told me its still in progress when i asked for an ETA they said they can't say any date on which it will be resovled, I strongly believe that it is mistake from CIBIL team who has done something worng in my CIBIL records which caused the sudden drop of 100 points being a customer i have done all part from my end i always maintained my financial affairs accurately and timely manner, but still if CIBIL treat the genuine customers like this then what we can do, i cant apply for a loan or card or nor avail any EMI option because of my Low score, i strugged last 10 years to bring the score to 824 which now CIBIL has destroyed without any reasons. Sir/Madam, i would request you to help me to get a accurately and timely resoluiton on this issue and to get my Score back 824. as CIBIL team themself confirmed to me over the call that they dont see any irregularities in my account then why this happend for which they dont have an answer.
                                    Pleaes help me to get speedy resoluiton from CIBIL.
                                    Feb 17, 2022
                                    Complaint marked as Resolved 
                                    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                                    Jan 14, 2022
                                    Updated by Sailesh Aryan
                                    i am attaching my last updated cibil score screen shot for your reference

                                    Verified Support
                                    Jan 17, 2022
                                    Credit Information Bureau India [CIBIL] Customer Care's response
                                    Hi,
                                    We realize this is critical for you and truly regret the inconvenience caused. Currently, we are in the process of verifying the disputed details in our records. Urge you to extend your cooperation in the interim.
                                    This has happened with many o[censored]s, I have lost 200 points and CIBIL is yet to come up with a accurate answers as to why such a drastic score has decreased.
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                                      தயா சித்தா மருந்தகம்
                                      Jan 13, 2022
                                      Resolved
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                                      Resolved

                                      Address: Kolathur
                                      Website: S

                                      Consumer loan settled amount
                                      Feb 20, 2022
                                      Complaint marked as Resolved 
                                      Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 14, 2022
                                      Credit Information Bureau India [CIBIL] Customer Care's response
                                      Hi, if you notice any inaccuracy in your TransUnion CIBIL report, please reach out to us by clicking the following link: https://www.cibil.com/consumer-dispute-resolution

                                      We shall take up the dispute(s) with the relevant credit institution(s) depending on the type of dispute(s). Know about Dispute Resolution here: https://youtu.be/ut6w7Z2J3Vc
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                                        Dhaniyaal
                                        Jan 10, 2022
                                        Resolved
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                                        Resolved

                                        Address: Arthmpect digital Pvt Ltd

                                        Hello sir my name is madari Dhaniyaal Brahmanpally village jakranpally mandal Nizamabad district Telangana state India my loan is pending due to Cibil report 3 account s...I don't have any loan i am all clear please consider my request and clear... remove 3accounts ... my cibil report Thanking sir...
                                        Feb 13, 2022
                                        Complaint marked as Resolved 
                                        Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 12, 2022
                                        Credit Information Bureau India [CIBIL] Customer Care's response
                                        Hi, we understand your concern and are eager to assist you.

                                        Please fill and submit an Online dispute resolution form on: https://www.cibil.com/consumer-dispute-resolution for inaccuracies reflecting in your TransUnion CIBIL report. We will take your dispute with the relevant bank / financial institution based on the dispute type. As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums.
                                        Know about Dispute Resolution here: https://youtu.be/ut6w7Z2J3Vc2
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