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Credit Information Bureau India [CIBIL] Complaints & Reviews

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Updated: Jun 28, 2025
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686
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Credit Information Bureau India [CIBIL] reviews & complaints page 8

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T
The Story villain
Sep 29, 2021
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Address: Mumbai

Hello this is Muhammed Nawaz
I wanted to keep you notified about the concern
I had a hdfc card I asked for a settlement with hdfc they did not offer me settlement and written it off and now I’m being harassed by Phoenix arc
Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
Hi,
We understand your concern. Please note that TransUnion CIBIL collates credit histories into CIBIL Credit Information Reports and provide them to credit institutions and consumers upon request. However, we are not authorized to delete or modify any records reflecting in the Credit Information Report without written confirmation from the respective credit institution/s. If you notice any inaccuracy in your CIBIL report, please reach out to us by clicking the following link: https://www.cibil.com/consumer-dispute-resolution.

We will take your dispute with the relevant bank / financial institution based on the dispute type. Know about Dispute Resolution here: https://youtu.be/ut6w7Z2J3Vc.
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    A
    Albin Antony A2
    from Kochi, Kerala
    Sep 29, 2021
    Resolved
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    Resolved

    When I checked my cibil report I found unauthorised credit enquiries from IDFC and FIARASSETS on[protected]. I have not authorised these enquiries. I'm concerned about how enquiries were made without my permission. And I also can see that a new personal loan has opened by IDFC first bank which I'm not aware about. Please take necessary actions and remove those enteries from my cibil report. My control number of cibil is [protected]. Please contact [protected] for additional information
    +3 photos
    Nov 9, 2021
    Complaint marked as Resolved 
    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
    Verified Support
    Oct 04, 2021
    Credit Information Bureau India [CIBIL] Customer Care's response
    Hi,
    We understand your concern and eager to assist you.

    Please fill and submit an Online dispute resolution form on: https://www.cibil.com/consumer-dispute-resolution for inaccuracies reflecting in your TransUnion CIBIL report. We will take your dispute with the relevant bank / financial institution based on the dispute type. As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums.
    Know about Dispute Resolution here: https://youtu.be/ut6w7Z2J3Vc2.
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      A
      Abdul Haseeb Ansari
      Sep 21, 2021
      Resolved
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      Resolved

      A
      Abdul Haseeb Ansari
      Sep 21, 2021Sep 21, 2021
      Mark as Resolved

      My email id is [protected]@rediffmail.com
      pls contact on the alternate email id: [protected]@gmail.com
      my phone no., alternate email id are changed. pls help me recover my account as soon as possible. contact me my alternate e-mail or mobile no. [protected]

      request you to bring a 24 hrs customer service as these are the important matter and needs immediate attention. what all information can be used by hacker is uncertain.

      Hope you understand the concern and provide the help on topmost priority.
      Oct 24, 2021
      Complaint marked as Resolved 
      Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
      Verified Support
      Sep 23, 2021
      Credit Information Bureau India [CIBIL] Customer Care's response
      Hi,
      We understand your concerns and are eager to assist you. Request you to write to us https://www.cibil.com/contact-us-faq and provide the details. As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums.
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        Abdul Haseeb Ansari
        Sep 21, 2021
        Resolved
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        My email id is [protected]@rediffmail.com
        pls contact on the alternate email id: [protected]@gmail.com
        my phone no., alternate email id are changed. pls help me recover my account as soon as possible.

        request you to bring a 24 hrs customer service as these are the important matter and needs immediate attention. what all information can be used by hacker is uncertain.

        Hope you understand the concern and provide the help on topmost priority.
        Oct 24, 2021
        Complaint marked as Resolved 
        Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
        Sep 21, 2021
        Updated by Abdul Haseeb Ansari
        Please contact through my Mobile No. [protected]
        Verified Support
        Sep 23, 2021
        Credit Information Bureau India [CIBIL] Customer Care's response
        Hi,
        We understand your concerns and are eager to assist you. Request you to write to us https://www.cibil.com/contact-us-faq and provide the details. As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums.
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          S
          sreenivasulu palepu
          Sep 13, 2021
          Resolved
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          Resolved

          Please confirm if the company called "shaha finlease" with the website - "https://shahafinlease.com/" is an authorized company/group to deal with standard chartered bank credit cards? Thanks.
          Oct 15, 2021
          Complaint marked as Resolved 
          Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
          Verified Support
          Sep 14, 2021
          Credit Information Bureau India [CIBIL] Customer Care's response
          Hi,
          We understand your concern and eager to assist you. Please reach out to us at https://www.cibil.com/self-service-portal/viewGeneralQueryFormAction.action and provide the details.
          Dear Customer We understand your Concern we can help you in this in getting your cibil score improved and also update your status where we can be with you until your score is updated in 15 to 20 days and your eligible for secured and unsecured loans in future feel free to contact [protected]@gmail.com

          Shaha finlease credential - Comment #3914001 - Image #0
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            S
            svarghis
            Aug 31, 2021
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            Resolved

            I had generated a CIBIL Report Control Number : 3, 867, 936, 832 Date : 30/04/2021.In the report there is a written off amount by SBI Cards which they have reported although they are aware of pending consumer court case as well as Lok Adalat case .CIBIL had been intimated along with proof of pending dispute .till date CIBIL has not made any change or added any remark to the report inspite of proof, thereby partnering SBI Cards in wrong reporting which is Offence under CIRCA Act. Why CIBIL wrong doing should not be challenged in High Court along with RBI being a party as its responsibility of RBI to see that its statutory instructions and circulars are adhered to. Awaiting Response.
            Oct 2, 2021
            Complaint marked as Resolved 
            Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
            Verified Support
            Sep 01, 2021
            Credit Information Bureau India [CIBIL] Customer Care's response
            Hi,
            We apologize for the inconvenience caused to you.

            Resolution on dispute is received from your bank / financial institution, CIBIL cannot make any changes to your profile.

            Please reach out to us on: https://www.cibil.com/self-service-portal/viewGeneralQueryFormAction.action and we shall check with your bank / financial institution again; simultaneously even you may contact them for their decision on your dispute. As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums.
            Rather than circumventing CIBIL should be specific.Whether they share the onus of wrong reporting knowingly? No point in passing buck on FI. If CIBIL is aware that there is wrong reporting based on evidence WHY CIBIL IS NOT TAKING UP THE MATTER WITH RBI. Isnt CIBIL VICARIOUSLY LIABLE?. Please dont post standard answer for all complaints.
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              V
              Vedha Durai
              from Hyderabad, Telangana
              Aug 26, 2021
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              Dear Sir

              PAN : AHYPD1150D
              DOB : 27.05.1976

              In the CIBIL report generated by you it is coming under the heading scoring factors - Presence of a tradeline with worst status in the past 6 months.

              Could you please let me know the service provider/bank/credit card who has published this information.

              Please help me to understand the reason.

              Regards
              Durai
              Mob.: [protected]
              Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
              Hi,
              We understand your concerns and are eager to assist you. Request you to write to us https://www.cibil.com/self-service-portal/viewGeneralQueryFormAction.action and provide the details. As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums.
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                Venuvenu2020
                Aug 12, 2021
                Resolved
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                I had a very good CIBIL Score of around 780 in Oct 2020. But from March 2021 it is showing "Credit record not held". Despites several complaints and regular calls to CIBIL, no action is being taken. A standard reply "My team is working on it" . I did not get housing loan. and paying interest to Seller for delay in Loan formalities. There is no mechanism to take action against CIBIL for mental trauma it is causing . How many are being harassed like me, If they can't maintain the data, they should be removed as Credit Bureau . They should be made accountable under law for their inefficiency .

                Complaint :01013749
                Sep 20, 2021
                Complaint marked as Resolved 
                Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                Verified Support
                Aug 17, 2021
                Credit Information Bureau India [CIBIL] Customer Care's response
                Hi,
                We sincerely apologize for the inconvenience it might have caused to you. We have made a note of your request and will arrange a response on your dispute at the earliest. Urge your patience in the interim.
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                  SumitKumar.singh
                  Aug 3, 2021
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                  I am complaining to rectify my credit report and dispute my CIBIL account information follow the instructions given by CIBIL customer care on regular basis but till now they do not change anything because I am suffering from medical issues but can not take loan on my bank due to dispute account information shows that finance company and cibil site is at fault and i am suffering from this situation its painful that finance company and cibil report wrong information And even after complaining many times nothing is changed. You are requested to work through complaint team to rectify this.
                  help me out of these situations
                  My PAN number is EECPK8024J.
                  Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                  Dear Customer We understand your Concern we can help you in this in getting your cibil score improved and also update your status where we can be with you until your score is updated in 15 to 20 days and your eligible for secured and unsecured loans in future feel free to contact [protected]@gmail.com
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                    R
                    Rajender Kumar Nagla Khalsa
                    Aug 1, 2021
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                    Address: Village-Nagla Khalsa PO-Jagdhouli Dist-Yamuna Nagar. Pincode-133103 State-Haryana

                    Sir there are many account shows in my pancard but there addresses are my address is Village-Nagla Khalsa PO-Jagdhouli Dist-Yamuna Nagar. Pincode-133103 State-Haryana pleasee correct my cibil report my controle no is[protected]
                    Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                    Hi,
                    We understand your concern and are eager to assist you. Please fill and submit an Online dispute resolution form on: https://www.cibil.com/consumer-dispute-resolution for inaccuracies reflecting in your TransUnion CIBIL report. We will take your dispute with the relevant bank / financial institution based on the dispute type. As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums. Know about Dispute Resolution here: https://youtu.be/ut6w7Z2J3Vc.
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                      Prasad Manchikanti
                      Aug 1, 2021
                      Resolved
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                      Resolved

                      Respected CIBIL Team and Board Members,

                      When someone initiated for Loan or cards or something financially related, Lenders are immediately updating the Inquiry and record is fetching immediately in CIBIL irrespective of the final sanction. But where as " When the consumer paid in full, why the account is not reflecting as "CLOSED" immediately.

                      Also, there must be a rule to lenders to update exact lending request inquiry before processing a loan or card. Ex: If i applied for home loan of 50 Lacs, Lender fetching CIBIL Score by furnishing 55 Lacs, or 40 Lacs etc.
                      Sep 6, 2021
                      Complaint marked as Resolved 
                      Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 02, 2021
                      Credit Information Bureau India [CIBIL] Customer Care's response
                      Hi,
                      We understand your concern. Please note that TransUnion CIBIL collates credit histories into CIBIL Credit Information Reports and provide them to credit institutions and consumers upon request. However, we are not authorized to delete or modify any records reflecting in the Credit Information Report without written confirmation from the respective credit institution/s. If you notice any inaccuracy in your CIBIL report, please reach out to us by clicking the following link: https://www.cibil.com/consumer-dispute-resolution.

                      We will take your dispute with the relevant bank / financial institution based on the dispute type. Know about Dispute Resolution here: https://youtu.be/ut6w7Z2J3Vc. For more queries, you may write to us on: https://www.cibil.com/contact-us-faq.
                      CIBIL is most useless Organisation which does not have any credibility. They have one simple line "our team is working on it". My innocent please are victimised and subjected to trauma due to inefficiency of CIBIL and glitches in its Data. There should be a mechanism to file legal complaint against Cibil for harassing honest citizens .
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                        erajaykumar9103
                        from Bengaluru, Karnataka
                        Jul 24, 2021
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                        Wrong apprised Cmr rank of our organisation

                        We have been conveyed by transunion Cibil Limited vide their mail dated[protected] that they had made correction in their records our CMR Rank was improved to CMR-4 and in this regard the report no W[protected] dated[protected] was also annexed.We have applied the loan for working capital to enhance our business with our parental bank i.e Punjab & Sind Bank. They had generated the report no W[protected] on[protected] and they astonished had...
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                        Rahul munneshwar
                        Jul 23, 2021
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                        Incorrect information in CIBIL..

                        Incorrect information in Cibil report and removes account with confirmation from respective banks/FI...
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                        A
                        Jul 21, 2021
                        Resolved
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                        Resolved

                        Dear sir,
                        As per SBI card mail I total outstanding credit card payment i was paid 30 june 2021
                        48524/-
                        Till date Noc Also not received from SBI credit card Office
                        And CIBil also not clear
                        Please update my Cibil

                        NAME - Amit vijayprakash dayma
                        Pan card - ASAPD5798E
                        DOB - 13/01/1991
                        +1 photos
                        Aug 31, 2021
                        Complaint marked as Resolved 
                        Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                        Jul 21, 2021
                        Updated by [email protected]
                        Dear sir
                        I was paid 30 june 2021
                        Payment receipts is attache here
                        Please clear in cibil report

                        Jul 21, 2021
                        Updated by [email protected]
                        Dear sir
                        Please clear this issue
                        Verified Support
                        Jul 22, 2021
                        Credit Information Bureau India [CIBIL] Customer Care's response
                        Hi,
                        We have made a note of your request and will arrange a response on your dispute at the earliest. Urge your patience in the interim. As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums.
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                          Saanghi11
                          Jul 6, 2021
                          Resolved
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                          Resolved

                          Address: Ashritha homes Flat no 402 PS colony Ganesh Nagar Ramanthapur

                          12 years back there was a card of 10000 limit i owed 7000 where I settled about for 3000 as per the executive...suddenly they gave it to kotak and started demanding and harassing to pay around 20000 or 30000 ..why should I pay...now I can see in cibil for 51000...
                          You can check all accounts for loan and credit where I have taken, everything is cleared..pls do the justice
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 07, 2021
                          Credit Information Bureau India [CIBIL] Customer Care's response
                          Hi,
                          We understand your concern. Please note that TransUnion CIBIL collates credit histories into CIBIL Credit Information Reports and provide them to credit institutions and consumers upon request. However, we are not authorized to delete or modify any records reflecting in the Credit Information Report without written confirmation from the respective credit institution/s. If you notice any inaccuracy in your CIBIL report, please reach out to us by clicking the following link: https://www.cibil.com/consumer-dispute-resolution.
                          We will take your dispute with the relevant bank / financial institution based on the dispute type. Know about Dispute Resolution here: https://youtu.be/ut6w7Z2J3Vc.
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                            Nadhish@1994
                            Jun 26, 2021
                            Resolved
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                            Resolved

                            Dear sir / madam

                            I was guarantor for a vehicle loan from HLF (Hinduja leyland finance)
                            The primary applicant was my husband
                            We already paid total amount and closed this loan
                            But it is reflecting default in my cibil report, due to this I am facing difficulty to take a bank loan,

                            I am attaching here the loan closure letter and cibil report

                            Loan account number: KLAZAZTW00446

                            Kindly please check and inform cibil to remove defualt status from cibil report. In the current situation facing many financial issues sir.
                            Kindly please do the needful

                            Cibil Control Number : 3, 932, 856, 732

                            Thanks & Regards
                            Rema p
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 28, 2021
                            Credit Information Bureau India [CIBIL] Customer Care's response
                            Hi,
                            We have made a note of your request and will arrange a response on your dispute at the earliest. Urge your patience in the interim. As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums.
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                              Balajii Chilamb
                              from Bengaluru, Karnataka
                              Jun 22, 2021
                              Resolved
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                              Resolved

                              Cheater from service centre Toll free # 18004196668

                              Address: Bangalore

                              Hi,
                              I had issue with my Samsung Fridge unfortunately I called the toll free number [protected] thinking as Samsung authorized dealer but they are not and cheated me saying from Samsung.
                              They tried to rectify the repair and changed some parts and charged me Rs 3450 without bill eventhough chasing for it for week but no use.
                              My problem with Fridge is not resolved and they are rude in answering From where they came all...
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                              choudhuryj
                              Jun 22, 2021
                              Resolved
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                              Resolved

                              Address: 1689, KOTLA MUBARAKPUR

                              Dear Sir,

                              I my Pan # AFMPJ1468A in the Name of Jatinder Choudhaury Address is 1689 Kotla Mubarakpur New Delhi-110003 .

                              Unfortunatly my cbill ranking is negative against one Bank Loan in the Name of Mr, Deepak Singh is taken Loan from Central Bank of India Gulmohar Park New Delhi Branch.

                              I am only Guarantor on Deepak singh Loan but by mistake on cbill my name is Co Applicant .

                              Please find attach Bank Letter which Bank is issue Loan to Mr Deepak Singh . Bank is clearly mention my name is only Guarantor not a Co Applicant,

                              Plesae look out my concern & request & remove my name is co applicant & revised my Cbill Ranking .

                              Thanks & Regards

                              Jatinder Choudhury

                              1689 Kotla Mubarakpur
                              New Delhi-110003
                              Tel # [protected]
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 24, 2021
                              Credit Information Bureau India [CIBIL] Customer Care's response
                              Hi,
                              We understand your concern and eager to assist you. Please fill and submit an Online dispute resolution form on: https://www.cibil.com/consumer-dispute-resolution for inaccuracies reflecting in your TransUnion CIBIL report. We will take your dispute with the relevant bank / financial institution based on the dispute type. As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums. Know about CIBIL Score here: https://www.cibil.com/faq/credit-score-and-loan-basics. Know about Dispute Resolution here: https://youtu.be/ut6w7Z2J3Vc.
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                                Himachalapathi
                                Jun 13, 2021
                                Resolved
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                                Resolved

                                Dear Cibil and consumer complaints team. I paid 720 rupees (80 rupees discount ) for 6 months cibil score subscription through phonepe app the transaction is successful and amount got debited but in cibil website showing error, not activated plan . I request u to please refund the amount or activate the plan . For your reference iam attaching screen shot
                                +1 photos
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 21, 2021
                                Credit Information Bureau India [CIBIL] Customer Care's response
                                Hi,
                                We sincerely apologize for the inconvenience it might have caused to you. Please reach out to us at https://www.cibil.com/self-service-portal/viewGeneralQueryFormAction.action and we shall resolve this at the earliest. As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums.
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                                  vadivelmmunusamygopalsamy
                                  Jun 6, 2021
                                  Resolved
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                                  Resolved

                                  Address: [email protected]

                                  Dear sir,

                                  my name vadivel m munusamy gopalsamy i am using your cibil report 6months purchased

                                  today i am checking credit report control number : 3, 903, 082, 137 summary report incorrect information reflect i am contact your customer care executive informed please update through mail iam update all details and attached all documents

                                  summary report
                                  name

                                  mr. Mr vadivel m ( i ts not my pancard name )

                                  date of birth

                                  27/05/1979

                                  gender

                                  male

                                  taxid

                                  agspv7641l (i ts not my pan card no)

                                  update my correct details :

                                  1.My name is vadivel m munusamy gopalsamy

                                  2.My pan card no:egwpm 6851b

                                  3. My indian driving licence ( tamil nadu ) no:tn[protected]

                                  3.My mail id is [protected]@gmail.Com

                                  my credit report reflect in correct details i am raise dispute summary january 2021

                                  dear sir please rectify and update my name and my correct pan card details and driving licence details and mail id details my credit card summary most urgent purpose

                                  i am suffering lot of in correct details reflect my credit score report wrongly please rectify urgent this pandemic situation this type errors how to manage my growth please rectify details and clear old rong details it my honorable request this situation time early as soon as possible sir

                                  regards

                                  vadivel m munusamy gopalsamy

                                  [protected]

                                  [protected]@gmail.Com

                                  address

                                  chennai
                                  tamil nadu 600094

                                  email

                                  [protected]@rediffmail.Com ( i ts not email id )

                                  mobile

                                  [protected]
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 21, 2021
                                  Credit Information Bureau India [CIBIL] Customer Care's response
                                  Hi,
                                  We have made a note of your request and will arrange a response on your dispute at the earliest. Urge your patience in the interim. As a precautionary practice, we request all our consumers to not disclose any personal/account information on such public forums.
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