[Resolved] Credit Information Bureau India [CIBIL] — CIBIL report is not generated after paying the money

shivakram

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560043
Website:	www.cibil.com

Hi,

My name is Shivaram K and living in Bangalore.

My complain is, I have purchased TransUnion CIBIL report on 13th Feb 2017 by paying Rs.550 from my Credit Card but I have not got the report and I have called the Customer Care of CIBIL but they are saying that I have not made any
payment but my credit card bank is saying that payment is already claimed from the CIBIL.

I have sent a mail to CIBIL ([protected]@cibil.com) for the clarifications but so far I have not received any response from them.

I wanted the report very urgently so I have tried again to take the report hence I have paid again by different credit card twice but the result is same.

I have paid trice but not received the service from them the nor the response for what had happened.

Please resolve this issue ASAP or else i will go to RBI or Cyber crime dept.

Note: For every silly complain they will give 15-30 days of working days and i am fed-up of that.

Thanks,
Shivaram
[protected]

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May 11, 2017

Complaint marked as Resolved

Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2017

Credit Information Bureau India [CIBIL] Customer Care's response Dear Shivaram,

We regret the inconvenience caused to you. Please provide your name, email ID and CIBIL Registration ID or Transaction ID you may have received while applying for the report on CIBIL’s website. In case you have sent a Demand Draft, please provide us with the DD number.
We shall revert to you within 2 business days.

Regards,
Team CIBIL

Feb 22, 2017

Updated by shivakram Hi, Thanks for your reply.

After so many follow-ups, the above mentioned problem is resolved and i have got the report but with full of inaccuracies so i have again raised a complain. They have acknowledged the inaccuracies and the details you will be able to find it in the below mentioned grievance ID.

Online Grievance ID : 41577930
Email ID: [protected]@gmail.com
Contact No: [protected]

I will be really thankful if this problem resolves ASAP, as i have never made any late payment or cheque bounce so far still my score is very less all because of wrong calculations which are happened at CIBIL.

Thanks,
Shivaram

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Comments

guptaashish14

from Mumbai, Maharashtra

MY name is Ashish Gupta. MY CIBIL SHOWS THAT I HAVE 2 PAN CARDS.

but when i login to MYCIBIL account, it shows only one.. but Credit institutions tells me that its showing 2 PAN CARDS.

Request you to please resolve my query and get my CIBIL rectified as I am facing a lot of problem due to this.