Show menu
FAQ FAQ Sign in Sign in

[Resolved]  Credit Information Bureau India [CIBIL] — my cibil report has missing account details - service request number 41837467

All 3 credit bureau namely crif, equifax & experian reports are reflecting my axis bank credit card but cibil which should be the leader is the only one which does not have the axis bank data.

I have contacted axis bank many times but they told me that it is cibil's issue and when i contacted cibil they are not resolving the issue and instead just closing the dispute by sending a common email attached below :-

We wish to inform you that transunion cibil collects credit history of consumers and maintains it in the form of credit information reports, using credit information as obtained from credit institutions (Banks and financial institutions).

Globally, we maintain one of the largest collections of consumer credit information and as a pioneer and trusted leader in the credit information industry we are committed to providing complete and reliable information.

We collate credit histories into cibil credit information reports and provide them to credit institutions and consumers upon request. However, we are not authorized to delete or modify any records reflecting in the credit information report without written confirmation from the respective credit institution/s.

If you would like a specific credit institution to report your account to us, we request you to contact the relevant credit institution and ask them to submit your credit information to us.

Please note once we receive the same, we will be able to update your records.
Complaint marked as Resolved Mar 9, 2020

Complaint Status

[Jan 25, 2020] Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
Verified Support
Credit Information Bureau India [CIBIL] Customer Care's response Feb 03, 2020

We request you to visit our contact us page for queries: or call on our call centre[protected]Mon-Fri 10am to 6pm).
Complaint comments  Add a Comment     Updated: ShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Customer satisfaction rating
    Credit Information Bureau India [CIBIL] Phone
    +91 22 6140 4300 [Helpline]
    +91 22 6638 4600 [Corp Office]
    Credit Information Bureau India [CIBIL] Address
    Hoechst House, 6th Floor, 193 Backbay Reclamation, Nariman Point, Mumbai, Maharashtra, India - 400021