[Resolved]  CreditMantri — Delete fake account and all related information

Hi,

I am writing to bring to your attention a matter o[censored]tmost urgency and concern. It has come to my notice that a loan application is being processed under my name and personal details that I have not initiated any such application and I suspect this to be fraudulent activity.

application reference number is PLA178T7J6COBO

I kindly request you to immediately halt any further processing of this application and investigate the matter thoroughly.

Please treat this as a formal complaint and take necessary actions to prevent any potential identity theft or fraud. I would appreciate it if you could provide me with updates on the progress of this investigation. Otherwise I will be filing a formal complaint with the consumer court against the fraudulent activities being done by Credit Mantri.
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Apr 22, 2024
Complaint marked as Resolved 
CreditMantri customer support has been notified about the posted complaint.
Verified Support
Mar 18, 2024
CreditMantri Customer Care's response
Dear Customer,

We are really sorry that you feel this way. It is never our intent to disappoint our valuable customers. We will take this as a feedback and work towards enhancing your experience with us. Please reach out to us by logging on our website. We'd be glad to assist you.

Alternatively please share us your registered mobile number with us to get back to you with information.

Team CreditMantri
Verified Support
Mar 18, 2024
CreditMantri Customer Care's response
Dear Mr.Singh,

We spoke to you on saturday and explained that this is a genuine miss by one of our customer Mr.Jaswinder singh who had updated your email id while applying for a loan with Shriram. As confirmed the loan application is done through Mr.Singh's document and not yours. We have already requested Mr.Singh to update his correct email id.

Do let us know if you require any further assistance.

Kind regards

Team CreditMantri
 
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