CRI Pumps — New pump machine not working

Address:

500064

New pump machine not working
I have purchase a cri submersible bore machine 10 days back for a cost of rs 14, 500/- 1hp, v3, stage 17. From day 1 machine is not working. When we start the machine, it is reaching to 16 amps, and getting tripped in 2-3 minutes. We have complaint the to the dealer "krishna engineering". He has clearly refused to take the responsibility and asked me to contact to the customer care.
We have called the customer care on [protected]. But there is no response from the customercare. For 10 minutes, no will take your call. You will keep hearing that the company has received awards from various govt departments. What is the use of the same, when you cannot resolve the customer problem???

Then we have taken company's hyderabad branch service center contact number of mr. Satyam - mobile no - [protected]. We have called on saturday morning at 10am. He said he will send the executive on the same day. I waited for him for almost half day. Then he replied he cannot come and committed to come to monday. Then on monday, they said engineer will come by evening, then also no one came. Then they said he will come on tuesday morning 10 am. But the engineer came at 1 pm after calling them 100 times. The engineer has abused me. Then after he came. He just checked the machine and said i have to take the machine to the service center and pay the charges for taking out the machine and sending it to the service center.

Please tell me why should i pay the charges?? When the fault is not from my side???

Now the dealer is not taking the call.

I request everyone not to buy the cri pumps specially from the secunderabad branch... Krishna engineering... They do not respond to the customer after they sell the product.

Also do not buy any cri pumps. They have lot of issues. Even customer care is careless about the customer satisfaction.