Crizal Complaints & Reviews

Sir i made my eye glass from optical store, opposit bank of maharastra, kalwar road, jaipur, rajasthan pin-302012 on dated[protected], after some time i saw some scratch on glass then i contact to store owner he told me their is no problem this kind of scratch general problem, i continue used the same glasses but from last 2 months i feel pain in my eye, i dont understand the resone but after more painful problem i went another glass vendor near my residence, he told me your glass coating damaged, i ask him how is possible then he told me this is quality problem. You talk to direct company, in thsi connection i am enclosing some photo graph of my glass and crizal card which are provided me by the dealer.

I purchased cirzal FSV BLUEUV CAPTURE CRIZAL easy pro e-spf 35 glass from akola (Kastkar Optical Near bhuibhar Eye Hospital) but the are getting scratches by normal use only within 5 months of purchase.
According to your warranty policy,
Please exchange my lenses.
As sooner possible.
It's hard to go on with scratched lenses on eyes

I purchased cirzal sapphire 360⁰ UV anti reflective lenses but the are getting scratches by normal use only within 8 months of purchase.
According to your warranty policy,
Please exchange my lenses.
As sooner possible.
It's hard to go on with scratched lenses on eyes

LENSES PR/VX PROGRESSIVE screen scratch and rough within 11 months.
I had purchased this lenses from FORESIGHT OPTICAL BELGAUM KARNATAKA on 21/06/2022 and the surface of lenses has become very rough like a patch and the shop owner is not entertaining me. Please replace the lenses as it is still under warranty
Date: 16/05/2023
Mob: [protected]
replace it plz, don't need refund.
Attaching Bill and glass image below

Glass was sold as scratch resistant but got scratched even in normal use

Scratch resistant but scratched quicker than any other glass even in normal use

Lens got scratches in 10days

April 2022 i buy crizal sapphire 360 uv
For best results
But i am not getting good results as I expect
From last 3/4 month reflection problem in my lenses . Now what to do
Nishit mehta
Ahmedabad Gujarat
M [protected]

I have purchased spectacles with crizal lens from Opium store in Hyderabad's Sarath City mall on 20th September 2022.(with 1 year warranty) Within 1 month I can see prominent lens peeling on the lens which makes me unable to see clearly which puts strain on my eyes. When I visited Opium store they are not at all listening. So unprofessional behavior. Attaching the invoice and the photo of defected lens. Looking forward for your prompt response.

This is with regard to the complaint of Crizal lenses which were taken on 21/10/2020 from Patel Chasma Ghar Chandkheda Ahmedabad. The coating over the glass of lenses has been degraded significantly at the border location of all sides . Due to this the viewing vision is not clear and it is also affecting the eyes health .
I request you to kindly look at the matter genuinely at solve the issue at early. I reported this issue to the vendor but they have refused to solve.
I expect from being a reputed quality company that the positive solution must come by the replacement of lenses.

thanks and regards

Rajiv Sharma

I had purchased crizal rock lens on september 1 st, 2022 . But within one week i have noticed scratches on my lens but while purchasing crizal said rock version of crizal is completely scratch resistant.So, privide me replacement of lens.

Sir mene Cristal prev. Lender buy kiye but shop wale ne mujhe rock ka card de dia or abi tak mujhe muje crearify nhi ho rha hai ye original hai ya nahi ye mere sath dusri bar hua hai pehle 6 month pehle b kia tab b same case hua mene call krne ki koshish kari lekin abhi tak koi call nahi aaya nahi ko koi utha raha hai

Dear crizal i was bought your product from your patner which is situated in Chandigarh sec17 name is weldon optical that product is fully loaded with sctraches very soon i m totally disappointed from your product so i want replace my glasses as soon as early
Regards

I was purchased my optical at 10/01/2022 from clear dekho opticals, rajajipuram, Lucknow,
The frame was paired with sapphire 360 uv blue capture,
Now it is only 7-8 month old but it has very spot from inner portion of glass, many dots as like coating was go off.. very uncleard now as fog.
Now the shop was deny to change it as warranty.
Pls solve it as soon as possible

We have submitted a query regrading defective lens issue to crizal lens. As per company reply we have contacted to optician and further converstation is as following.

We contacted the optician and then the lenses were sent to crizal laboratory for testing. As per optician during testing it was found that there was some technical defect with glass. So the company provided new lens for the same.

But during this period unfortunately we missed the crizal card and now the optician is demanding INR 1200 by stating that crizal company is asking for the same. And also he is not providing old lenses to us and saying that they are submitted to the company.

Now we need to know that if the company is really demanding for INR 1200 or it is something that an optician wants. Could you please help us for the same.

Optician visiting card is attached. Thank you

Regards,
Rajesh Kumar Gupta
Email: [protected]@gmail.com
Mob: [protected]

Subject: Regarding wrong fitting of Crizal Verilux Lens with Blue UV

I (Sanjay Jain – Mob.[protected]) got a Prograssive Lens +2 (Near) and +0 (far) with Frame (spectacles) on dated 22.04.2022 from JAIN OPTICS / Tonk Road, Gopalpura Jaipur, Rajasthan 302018 / Mob.: [protected] (enclosed)
But the vision was not clear and not found the proper vision. Feeling uneasy to use it.
Once again I contact with Retailer and he checked my eyes once again and decided to make the +1.75 (near) and 0 (far) for progressive.
After 20-25 days, i got modified spectacles From the retailer.

Issue
1 - After few days I noticed the right side Lens automatically came out from the frame and changed original shape.
2 - Vision is still not clear and i m not able to see clearly and it irritate me to wear these lenses.

Kindly resolve the both issue on urgently.

Regards,
(Sanjay Jain)
Mob.: [protected]
118, Kailashpuri, Tonk Road, Jaipur

I have purchase a high quality brand specs glasses through Krishna Nagar of Crizal authorized dealer with reference to there official website. I also got the quality card for the same. but just 3 months of the use the upper layer of the glasses got peel off and glasses getting blurry. I have contacted with Crizal customer care as well as dealer but not get resolved the problem. I have got lost my enough money in purchasing a branded poor quality glasses.

I had purchased crizal lenses in March and after 3 months some circular shape something like circular scratches visible on one side lense and the visibility from the lense feels like oily visibility.
For circular scratches i earlier complaint to the shop from where I purchased but he denies that the scratches are present but now that circular shape scratches creating problem in visibility.

Just purchased 2 months back
CRIZAL saphire 360
But started shading on the glass.
Seems i have been cheated.

Mob # [protected]

@essilorindia we have purchased a crizol lens by placing a order on 14.5.22 through authorities shop namely Mamtora Brothers at Bowbazar, Kolkata, WB but new lens is having scratches which never prove your quality with high prices. We have requested your vendor namely Kalyani Surgical &Eye Clinic at Kalyani but they are telling for non cooperation from Mamtora Brothers. IMMEDIATELY CHANGE MY NEW LENS WITH FRESH AND SCRATCH FREE TO MAINTAIN YOUR REPUTATION IMMEDIATELY