Crizal Complaints & Reviews

Hi Crizal

I have been using Crizal lenses for over 10 years now. My last pair developed first scratch in September 2021 after which it started developing more and more scratches no matter how carefully I use/ clean them. I always put the lens under running water to get rid of dust particles after which I clean them with Crizal lens cleaning cloth.
I finally bought a new pair of Crizal S-UV in November 2021 (even though my eye sight number has not changed). I was recommended by the shopkeeper to try Zeiss lens but I insisted on Crizal, having my trust in the brand I have used for these many years.
However, to my disappoint, my current pair developed glare issue two weeks ago. This causes a lot of discomfort when looking towards bright places/ driving. There are no visible scratches on the lens. I always rinse them under water and then clean the lens with Crizal cloth. There is ABSOLUTELY NO mishandling.
I wonder whether Crizal has started making sub standard coating now!

Please contact me so that I can discuss about this issue, and help me in resolving it.

I had ordered crizal sapphire 360° lens but optician didn't provided any authenticity card and no fogid is mentioned on lens. Upon enquiring he said that authenticity card and fogid doesn't comes for sapphire 360° as being low cost lens from company. Please confirm if my lens are genuine or fake.

I had purchased Crizal Sapphire UV BLue UV Capture lens on Feb 23, 2021.
Of late, the lens have shown certain pattern near around the nosepad area and above it.
I have always been careful to clean it with a solution that was provided along with these lens and wiping with a Crizal cloth.
There is some kind of discolouration.
This type of quality is not expected from such a brand. Disappointed thoroughly
Please do replace asap.
The verified dealer I contacted says it's unheard of. While there is a good amount of such complaints online. Attaching authenticity card as well.

I'm using crizal sapphire 360°uv lens on my specs for past 3-4 months but as ver the days I'm observing the specs are turning yellowish which I think is a sign of concern. Please look into the matter and revert

Regards,
Yash

Good day sir/madam,
I've purchased a Crisal Prevencia lense, for my wife from Himalaya opticals, Agartala (799001). But I'm not satisfied with the glass. I've a doubt about the authenticity of the Prevencia.
Please guide us.

BEST REGARDS

DEBABRATA
[protected]
[protected]

Feb 2021 I have bought crizal progressive lenses from a local optical shop which is very expensive.With in a day the lenses started developing scratches. I handled my glasses with lot of care, I used only the crizal cloth, liquid and box provided by the same brand. But very soon there was scratches on lenses. It is of very poor quality. I used it only for six months, now cannot use. I complained to optical shop, they told, they can't solve any thing. Total waste of money. Crizal Brand only ads. no quality and no service. This product can use only 6 months after through out. Please Guys
Select on good things.

Not a use full product 6month me itna sctrch hogya use Kar nahi Para hu

I have ordered a crizal lens (color tinted). I want to know the genuineness of the product that i am using. Watermark or hologram is there on the lens but it doesn't answer the query because that watermark will be there on every range of crizal lens. Optician is unable to give any satisfactory solution for this query. Your customer care is not picking up the call. Please give the solution for this concern. I dont want to stop using this company’s products.

Hello Essilor India,
i recently purchased crizal uv 1.56 with blue filter, everything seems okay, but I noticed one thing, when the lens fogs up normally there's crizal uv fog id appears but behalf of there is many another linings appears on the lens like transparent scratches but only when it fogs up, i can also see them without fog in any bright reflection, they doesn't looks like typical scratches, it looks like coatings is unevenly done, don't know what is the problem. I hope you will help me with this regard, do the needful.
Thank you.
Attaching true photos of the glasses.

I'm a 10 year customer of Crizal, this is my 6th pair of crizal glasses and I've never faced issues like this in past.
Got my 3rd prevencia on 21 October 2021, and within 1.5 months it developed so many scratches that it looked like the 2 year old prevencia glasses that I had earlier, it is difficult to see through it.
I use them normally as I've been using my crizals from last 10 years.
The dealer from Gurgaon denied any responsibility and claimed ignorance, he failed to give any satisfactory response to replacement as its been only 50 days since the purchase.

If this is the kind of quality and service provided by Crizal nowadays, I'll never buy Crizal again and refrain other people from doing so too. This is outrageous.
I demand a swift replacement of my 50 days old heavily scratched glasses or else I'll be compelled to file a case in consumer court and defame the glasses.

Warranty certificate, Payment receipt attached, 1000 was paid in cash.

Shivang
[protected]

Hi,
I am writing with great disappointment. Approx 1 month back I visited 'Bright Opticals' in Amrapali Zodiac, Sector 120, Noida, for Varilux Optifog progressive lens spectacle.
First time company shipped very thick lens and after that 3 times company supplied fresh set of lenses but clear vision was always a problem. Twice your technician did trouble shooting but clarity of vision still not done.
Horizontal alignment in focus is main issue.
I am a computer software professional and job responsibility needs very high clarity & colour separation. My 4 year old Vision RX progressive lens is working fine but due to increase in eye power a new set of lenses was required. Although price was out of my pocket bu trusting brand value I preferred Varilux Optifog.
Request you kindly look into the matter and resolve the issue.

Regards
LP Singh

Dear sir,

I have purchased Crizal lens from an authorised dealer of Crizal as per the website.

Invoice and certificate for authenticity attached for your reference.

The product (lens) coating damaged in just 6-8 months, really very disappointed with the quality of the Crizal Company Lens.

I hope for replacement or return of money so that i can purchase for some other brand.

I got scratches on crizal uv with in a month...worst product ever...feeling cheated
Will not recommend the product to anyone

Crashesh on glass, shop kipar is not replace it.

Dear Sir,

I bought Essilor FSV Cristal + BCP Cruz also Safire 360, with 7-10 days glasses colour changed to off white & seller sold with scratch resistant but product is completely failure.
As local made product worth Rs. 300-450/- is giving same quality of So called quality product of Cristal worth Rs. 4290/-

Regards
Jatin Deshmukh
[protected]

I have purchase Crizal SUV Lens from Authorized Crizal Dealer (Quandhari in Krishna Nagar). In just 6 Months the Lens upper coating start pealing (Damaged). Visibility decreased to 60%.

My self Mangesh A Chavan had purchased specs at nagpur maharastra
Dr Mundhada central avanue.However I observed that coating on galss was got removed.I went to seller for replacement he told me it could not replaced.next time I purchased crisal from another shop eye to eye nagpur he told me it is not possible that coating would remove dueto sweat plz guide me in this matter

I have purchased Cryzal Prevencia Glasses which is scratch Resistance but within 2 months Glasses is having scratches on it and not satisfied with its water repels feature. not getting proper response from Dealer. Its a very Bad experience from Cryzal after having Costly glasses

Harish [protected]
plaese koi doosara
complaint no. do bhai bahut hi bussi no.he ya fir jaan boojh kar usko bussi kar rakkha hai

Ye kon se custumer care no. he sab jab bhi lagao bussi hi batayega
pachason baar laga liya per hamesa bussi very very bed service

harish [protected], [protected]

plaese call me for my complaint