Crizal Complaints & Reviews

Both lenses full scratches, and whatever you offered the specification doesnt match with the product

I received your product computer uv glass last week from vasan eye care hospital at theni branch . I very humbly ask you to test it and answer me if the product is very dangerous to the eyes.

Thanks and regards
Srinivasan

Dear maine ap ki cirzal company k best Reading goggles two pair R KUMAR chandkheda se banaya h
Meri complain ye h ap k reading goggles how bakwas garbage h uski clearty nahi hai mere sath cizal ne cheating ki h muje payment return chahiye ap ki company abhi barosa nahi h
DM
[protected]

Hello Crizal,

Ten days ago I visited Vasan Eye Care in Hyderabad and the doctor suggested me a pair of Crizal Prevencia.. I purchased it from their in-house store and they neither gave me the authenticity card nor did they mention Prevencia on the bill/receipt. I asked for it but they said they don't get it anymore from Crizal. With hesitation I came back home and when checked for authenticity, it reflects light green color under the tube light and when called the Vasan Eye Care, they say these are the recent improvisations that Crizal did to Prevencia glasses.. Is it so.. Can you pls confirm at the earliest

I order one product from crizalstore of order number 3278 on 24th march 2021 i did not received any product or any information about my order no messege no mail not received about order.please solve as soon as possible. i called many time to your customer care number it is not working then iam complining from your site. my contact number [protected] and email id [protected]@gmail.com i order from this phone number and email id. The cost of product is Rs 199.

On 15 March 2021, I had ordered a pair of sunglasses from crizalstore.myshopify.com but till date I haven't received any information and the delivery status of the product.
My order no. Is #1708.

Pls do the needful and handover the product to me or else make a refund of the amount taken.

I hv done online purchase of 2 sunglasses on 24th march... order number #3180..but yet received and not even got any message from ur side
Ph:[protected]

I am Dillip Kumar Padhy, I ordered a sunglass from your site in 23rd march but till now I have not received any details of my order.

Hence I request you to give the link that I can track my order.

Here is my confirmation screenshot of my order

Dear Sir,

I Have Ordered 2Glasse but not Received the product please do the needfull ASAP.

RAJENDRASING RAJAPUT
BADIGER GALLI JAMKHANDI
TQ JAMKHANDI DIST BAGALKOT
587301
[protected]

My name is pankaj kumar soni
I have ordered 2 sunglasses from crizalstore.myshopify.com on 24 march 2021.
Order no. #3168
Even I haven't get any message about order dispatch.
Look into this matter as soon as possible
If the site not governed by you make it close and if you are the owner of the site then delivere my sunglasses.

Sir, I have purchased 2 sunglasses from crizalstore.myshopify.com on 17th march 2021. But still now I haven't received it or got no update about the product delivery. Please respond & help to got those products for which I have made payment..

Hi,
This is in regards to my purchase of Essilor lens for my reading glasses on 9/11/2019through GKB Opticals, T.nagar, Chennai. I started facing issues on my lens exactly after 4 months of continuous usage, I immediately raised the concern with my seller, GKB vide email. I have attached a screenshot below. As you are aware, there were intense lockdown measures which prevented me visiting the store in person. Further more, I am unable to comprehend the logic of submitting my frame+lens to Essilor for 10 days to troubleshoot/replace the defective part. Do Essilor expect customers to maintain a spare even though charging a premium amount for your lenses? Are they so unreliant that customers have to maintain a spare and submit the defective item for close to two weeks to get a resolution.

I think it is absolutely unfair to expect the customer to endure these inconveniences for the benefit of the organization. I am a practicing surgeon and to think my vision is not accurate because of a faulty product is scary and it is certainly making me rethink my decision to have invested so much money on a brand which does not care about the wellbeing/comfort of their customers.

I want to appeal to your good judgement to have the defect lens replaced or issue a refund for the invested money at the earliest. I hope I dont have to look for an alternate brand. Looking forward for an appropriate response.

I bought essilor lens from GKB opticals, t nagar chennai on November 2019, with 5 months o[censored]sage blue layers from the lens started peeling off .when I called and complained about dis to gkb optical they told be surrender the lens for 10 days which not possible at the time of covid. (forwarded the image of lens within 6 months to GKB through mail)And I cannot be without specs for certain period.does that even possible?and I’m from south I should travel 300 km to reach out GKB .I gave the lens last week for replacement essilor has refused dat.is dat the solution u provide for the customers by knowing the things happening around.

I have ordered a sunglasses from https://crizalstore.myshopify.com. My payment has been deducted but still there is no update received of my product as in how many days I am going to get it.

This is the message I have received from the website.

https://crizalstore.myshopify.com/[protected]/orders/726d6b9243f5b16f1e12f31f074...⇄

Please do call me on [protected] - Neeraj Thakur

I brought a Crizal lens on[protected]
Lens: RX SPEX SHORT 150 CZ PRV
PID: [protected]
From Retailer VORA OPTICS Ref. NO.[protected]
It was promised that a free new similar crizal lens will be getting within 2 year of purchase if my lens power get changed. For that I paid 500 extra to take this benefit. But now retailer is saying that company is not providing free lens and need to wait for another 5-6 months. I think, I got cheated. I have the crizal card that have all information. Please help here.

Dear Sir,
This is to inform you that I am Mr. SANJAY BANGAL the customer from your company Essilor, model name Crizal CR-39 and ARC. this lenses is broken after first touch, this is a duplicate Crizal lenses, wrong item and poor and worst quality of lenses. I do not expect a Crizal lenses broken on first touch. Please contact me on my mobile no. [protected] as soon as possible and change my lenses from duplicate to Original best quality...

Dear sir,

I bought Crizal Prevencia Airwear lens recently and in a month only I can see fine scratches lines on both lenses.
I reached out to the place from where I bought lenses and the person at the counter says we don't know why it's happening and we don't give any guarantee/warranty against scratches.
I've been using Crizal Prevencia lenses from years and it never happened before. I want my lenses replaced immediately as these lenses are very expensive and buying new pair of lenses every month is impossible. If you're charging Rs. 5000+ for lenses then it should last atleast an year or two.

Ankit Gourav

Hi Crizal Team

Your spectacle lens got damaged within 1.5 yrs of wearing under normal circumstances, the lens has tiny spots which makes it hard to wear. Refer the attached images
I bought thecomplete spectacle from Siddarth Optics, B-9, Meenal Apartments, Shalimar Garden Ext 2, Ghaziabad 201005.(Ph[protected] on May 5, 2019.

I went to the same optician and he said these cant be replaced as they are more than 1 yr old.

I feel completly cheated because there seems to be no help from Opitcan and Crizal local dealer who this optician was in touch with.

I want a refund for this, no discounts or any perk.

Shivendra

As i already mentioned that my glasses had got bubbles n not scratches I am not satisfied with your reply that crizal glasses are scratch resistant not scratch proof .I am not complaining about scratches my complaint is glasses got bubbles and kindly get it corrected.

Lens purchased from Saif Optical Varanasi getting scratched, while purchase seller told me that it is scratched proof and warranty for breaking of lens .But now seller told that its not cover warranty. Please do needful.