I am absolutely appauled by the way your customer service representative has behaved with me in my last 4 calls this morning!!! i would request you yo listen to the recordings my number to yohr mumbai number at 10:42am, 10:48am, 10:54am and then 10:59am your csr daksh has not only dropped the calls on me intentionally twice but has not let me speak and furthermore decided he i am the one who was rude
the first call dropped due to network while he was telling me that crocs cannot fullfil a partial order to which me excat words were “but that is very stupid and that if i had paid what would have happened” then the call dropped. Since the call dropped i called back and tried to speak to him and the man daksh would just not listen - all i said was that if a call drops twice the least youall can do is call back but fare enough he said it wasnt intentional and while i agreed he carried on and on and told me that i abused him and that he would intentionally drop the call, during which i kept trying to get a word in that i had not abused him but he did not listen and dropped the call. I called back and for some strange reason i got daksh again and this time i asked him to let me speak instead of him just talking and carrying on and on and not let the customer speak. I have been in client servicing for the last 20 yrs and i know that when a customer talks i should keep quiet and listen but your representative daksh is the exact opposite of what a customer representatovr should be. He is a representative of crocs india who is definately noy doing a good job and he did not even apologise for not listening to me he still had the gaul to tell me that “we have other calls to attend to and if you hv been in customer service you should now there are other calls we need to attend” i am shocked that you have customer service representatives that behave in such a manner!!!
extremely disappointed customer
reema
order no[protected]
and to top it all instead of any kind of apology there is no acknowledgement also of the disrespect or call drops (intentional/non intentional) Was this information helpful? | 
Post your Comment